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Updated: Oct 25, 2026

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Cisco 642-104 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Unified Communications for System Engineers (UCSE) Exam
Exam Number:642-104
Available Languages:English
Certificate Validity Period:3 years (Cisco certification validity policy)
Real Exam Qty:45-65 (typical range)
Exam Duration:90-120
Exam Format:Scenario-based questions, Multiple choice, Multiple answer
Exam Price:USD 250-300 (varies by region and time)
Passing Score:Cisco scaled scoring (typically 750–850/1000, varies by exam version)
Related Certifications:CCNP Collaboration (legacy track)
Cisco Unified Communications Specialist
Recommended Training:Cisco Unified Communications Training (Cisco Learning Network)
Cisco Official Training Catalog
Exam Registration:Cisco Certification Registration
Pearson VUE Cisco Exams
Sample Questions:Cisco 642-104 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE testing centers or online proctoring (where available)
Pre Condition:Recommended: CCNA Voice or equivalent networking and VoIP knowledge
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications.html

Cisco 642-104 Exam Syllabus Topics:

SectionObjectives
Call Control and Dial Plan- Dial plan design and implementation
  • 1. Numbering plans and call routing logic
    • 2. Route patterns and translation patterns
      Voice Gateway and PSTN Integration- Gateway configuration and protocols
      • 1. SIP, H.323, MGCP concepts
        • 2. PSTN connectivity and call routing
          Cisco Unified Communications Manager (CUCM)- CUCM configuration and administration
          • 1. User and endpoint management
            • 2. Device configuration (phones, gateways, trunks)
              Cisco Unified Communications Architecture- UC architecture components and design principles
              • 1. IP telephony architecture models
                • 2. Unified Communications Manager (CUCM) overview
                  Messaging and Collaboration Services- Voicemail and unified messaging
                  • 1. Cisco Unity Connection integration
                    • 2. Call forwarding and voicemail routing
                      Quality of Service (QoS) for Voice- QoS mechanisms and design
                      • 1. Latency, jitter, and packet loss handling
                        • 2. Traffic classification and prioritization
                          Troubleshooting and Maintenance- UC system troubleshooting
                          • 1. Device registration and signaling issues
                            • 2. Call failure analysis

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                              Test Engine: 642-104 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
                              PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.

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                              The free update offer is valid for one year after you've purchased the 642-104 products. You will be informed if there is any update

                              What's the different of the three versions?

                              Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
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                              PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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                              Once download and installed on your PC, you can practice 642-104 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
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