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Updated: Oct 25, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Cisco 642-162 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco IP Contact Center Express Implementation |
| Exam Number: | 642-162 |
| Real Exam Qty: | Approximately 55–65 |
| Certificate Validity Period: | Retired (no longer available in current Cisco certification track) |
| Available Languages: | English |
| Related Certifications: | Cisco IP Telephony / Unified Communications certifications (legacy) Cisco Certified Network Professional (CCNP) Collaboration (legacy) |
| Exam Price: | USD 250–300 (varies by region, retired exam pricing not active) |
| Exam Format: | Simulation / Scenario-based Questions, Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | Variable (Cisco scaled score, typically around 800–850/1000) |
| Sample Questions: | Cisco 642-162 Sample Questions |
| Exam Way: | Computer-based exam at authorized Pearson VUE testing centers (historical delivery; now retired) |
| Pre Condition: | Recommended: Cisco IP Telephony or CCNA Voice-level knowledge; familiarity with Cisco Unified Communications Manager |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 642-162 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - UCCX installation and initial setup
|
| Administration and Troubleshooting | - System monitoring and maintenance
|
| Scripting and Application Development | - Cisco scripting environment (CCX Editor)
|
| Cisco IP Contact Center Express Architecture | - UCCX system components and architecture overview
|
| Call Routing and Queue Management | - Call flow design and configuration
|
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Certainly sure! Our 642-162 questions & answers are selected and verified by the professional team, which has high quality and hig h pass rate. Please take time to prepare for it and easy pass will be done.
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Test Engine: 642-162 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.
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What's the different of the three versions?
Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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Once download and installed on your PC, you can practice 642-162 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
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All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
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Sure. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.
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