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Updated: Sep 02, 2026
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Avaya 78202T Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Online Test |
| Exam Number: | 78202T |
| Exam Format: | Multiple Choice, Online Test |
| Available Languages: | English |
| Related Certifications: | Avaya IP Office Platform Technical Associate Implement (ASTA-7720) Avaya Certified Support Specialist (ACSS) |
| Exam Price: | $125 USD |
| Exam Duration: | 60 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | Valid until program retirement |
| Real Exam Qty: | 30 |
| Recommended Training: | Avaya IP Office Platform Support Training |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 78202T Sample Questions |
| Exam Way: | Online proctored exam |
| Pre Condition: | Recommended: Hold Avaya IP Office Platform Technical Associate Implement (ASTA-7720) credential |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya IP Office Platform and Security Administration | 20% | - Security settings and policies - User and extension configuration - System administration and management - Platform architecture and components |
| Data Backup, Restoration and System Upgrades | 20% | - System recovery processes - Backup and restore procedures - Software and firmware upgrades - Configuration management |
| System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures - Fault isolation and troubleshooting - Alarm identification and resolution - Performance monitoring |
| Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - SSA and Monitor tools usage - Network and SIP diagnostics - Connectivity troubleshooting |
| Call Flow Configuration and System Monitoring | 20% | - Call routing and short codes - Call behavior analysis - Voicemail and UCM configuration - System monitoring tools |
Avaya IP Office™ Platform Support Online Test Sample Questions:
Question 1
Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)
A. Manager
B. Web Manager
C. Web Manager Admin
D. WebLM
Question 2
In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would NOT be useful to check if they are in fact up and running?
A. Web Manager
B. System Status Application
C. Voicemail Pro Windows Client
D. Manager Application
Question 3
When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.
Which step is needed to see the errors that are causing this warning message?
A. In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.
B. In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.
C. Use the System Monitor application to view the configuration errors.
D. In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.
Question 4
What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
A. It disables email communication between IP Office and the SMTP server.
B. It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
C. It requires login credentials to be entered for email communication between IP Office and the SMTP server.
D. It enables email communication between IP Office and the SMTP server without requiring login credentials.
Question 5
Which three statements about IP Office Server Edition (non-Select) are true? (Choose three.)
A. IP Office Server Edition can support up to 2000 users without additional hardware.
B. IP Office Server Edition is a hardware-based solution.
C. IP Office Server Edition requires an IP Office 500 V2 control unit to support SIP trunks.
D. IP Office Server Edition cannot be upgraded to the Select version.
E. IP Office Server Edition can be deployed as a standalone primary server or as a primary/secondary pair.
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: A,C,E |
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