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Updated: Sep 12, 2026
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Apple 9L0-064 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X v10.8 Troubleshooting Exam |
| Exam Number: | 9L0-064 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Related Certifications: | Apple Certified Mac Technician (ACMT) |
| Real Exam Qty: | 68 |
| Passing Score: | 80% |
| Exam Format: | Multiple Choice, Multiple Select |
| Sample Questions: | Apple 9L0-064 Sample Questions |
| Exam Way: | Testing center or online proctored exam delivery through Apple's authorized testing provider. |
| Pre Condition: | Recommended experience with Mac hardware support and OS X troubleshooting. Part of Apple Certified Mac Technician certification requirements. |
Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network and Sharing | - File sharing and permissions - Network configuration and troubleshooting - iCloud and network services |
| Application and System Troubleshooting | - Preference files and user environment troubleshooting - Console, logs, and diagnostic tools - Application launch and compatibility issues |
| Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - External devices and peripherals - Mac hardware diagnostics |
| Security and Privacy | - Gatekeeper and malware protection - Firmware passwords and security settings - User privacy and account management |
| File System and Storage Management | - FileVault 2 encryption - Disk Utility and disk troubleshooting - Time Machine backup and restore |
| OS X Installation and Configuration | - Configuring system settings and user accounts - Installing OS X Mountain Lion - OS X Recovery and startup options |
Apple OS X v10.8 Troubleshooting Sample Questions:
If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?
- A. /System/Library/Fonts
- B. /Library/Fonts
- C. ~/Library/Fonts
- D. /System/Fonts
A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?
- A. Contact the vendor of the app and ask them to send a product registration key.
- B. Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
- C. Delete the app and try downloading a fresh copy from the internet.
- D. Open the Mac App Store preferences, then change the Application Security settings.
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
- A. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
- B. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
- C. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
- D. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:
- A. Game consoles with built in steaming media players
- B. Apple TV (3rd generation)
- C. Third Party streaming media players
- D. Apple TV (2nd generation)
- E. Apple TV (1st generation)
From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:
- A. Is limited to local login only, and cannot access network shared folders.
- B. When a Guest User logs out, the Guest Account's home folder is deleted.
- C. A password can be set for additional security when using a Guest account.
- D. It can be managed with Parental Controls.
- E. Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.
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