Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
B) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
C) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
D) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make

2. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Regulatory and technology changes
B) Capitalization of the cloud
C) Digital first and work-from anywhere in real time
D) Customer expectations and values
E) Removing the complexity from the business

3. An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

A) Using a subscription pricing plan
B) Using onetime price
C) Using usage price
D) Using monthly recurring price

4. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
B) Use the existing notification preference fields in the Party object.
C) Create a custom object associated with the Account with notification preferences.
D) Extend the Service Account object with new fields for notification preferences.

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the application Page Layout to change/add/remove selected elements
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

Solutions: