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Last Updated: Oct 03, 2026
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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation | 38% | - Industry-specific component setup - Post-sales process enablement - Initial setup and configuration - License and access management - Product and pricing configuration - Order Capture setup - Data migration and integration - Contract management configuration |
| Test and Deploy | 13% | - Testing strategy and scenario design - Deployment planning and execution - User acceptance testing management |
| Discovery | 13% | - Understand current state architecture - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities |
| Solution Design | 36% | - Design future state business processes - Define future state architecture - Define security and data access model - Understand deployment tools and best practices - Validate data model fitment - Map Energy and Utilities Cloud components to requirements |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?
- A. install Salesforce Service Cloud and start building custom objects and APEX classes.
- B. Immediately start building the solution in their favorite technology.
- C. Select the Energy and Utilities Cloud applications that best meet the company's needs
- D. Start evaluating products and offerings from as many third-party suppliers as possible.
Correct Answer: C 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers
- A. Premise
- B. Balances
- C. Meter Pings
- D. Account
- E. eSignature
Correct Answer: A,B,D 🗳️
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
- B. Use the Create Payment Plan action in the Contact Center Console.
- C. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- D. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
Correct Answer: B 🗳️
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
- A. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
- B. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
- C. A consultant should create new permission sets to grant appropriate access to all required objects.
- D. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?
- A. utility Cx
- B. utility 360
- C. Partner Management
Correct Answer: B 🗳️
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