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Updated: Jul 29, 2026
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IBM C2090-045 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Information Management Front End Tools and Processes |
| Exam Number: | C2090-045 |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 - 55 |
| Passing Score: | 70% |
| Certificate Validity Period: | Not specified / Retired |
| Exam Price: | Approx. $200 USD (varies by region) |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Recommended Training: | IBM Official Support Resources |
| Exam Registration: | IBM Certification Registration |
| Sample Questions: | IBM C2090-045 Sample Questions |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | No formal prerequisites; hands-on experience recommended |
| Official Syllabus URL: | https://www.ibm.com/certify |
IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| General Knowledge | 10% | - Information Management product basics - Customer entitlement and licensing |
| Support Tools | 35% | - IBM Support Assistant - RETAIN system commands and records - Flash and product support resources - CCWIN usage and navigation - Technote and CAST database |
| Service Processes & Standards | 25% | - Problem diagnosis and resolution steps - APAR and fix handling - Service given codes and metrics - CRF and DCF documentation |
| PMR Management & Workflow | 30% | - OneTeam support model - PMR ownership and tracking - Transfer between Front End and Back End - FastPath and escalation rules |
IBM Information Management Front End Tools and Processes Sample Questions:
1. What is the IBM Support Assistant tool?
A) an IBM tool that helps customers resolve issues with IBM software products
B) an IBM site where customer is able to download software products
C) an IBM tool for customer entitlement process
D) an IBM internal tool to open an Enhancement Request
2. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?
A) 89
B) 69
C) 59
D) 19
3. Which User ID is required to access CCWIN?
A) Windows Log-in ID
B) RETAIN User ID
C) IBM Intranet User ID
D) Lotus Notes User ID
4. What is purpose of the Assist on Site (AOS) tool?
A) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
B) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
C) It is a remote tool by which a BackEnd engineer can contact their customer.
D) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B |
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