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Updated: Sep 12, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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IBM C2090-045 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Information Management Front End Tools and Processes |
| Exam Number: | C2090-045 |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 - 55 |
| Passing Score: | 70% |
| Certificate Validity Period: | Not specified / Retired |
| Exam Price: | Approx. $200 USD (varies by region) |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Recommended Training: | IBM Official Support Resources |
| Exam Registration: | IBM Certification Registration |
| Sample Questions: | IBM C2090-045 Sample Questions |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | No formal prerequisites; hands-on experience recommended |
| Official Syllabus URL: | https://www.ibm.com/certify |
IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| PMR Management & Workflow | 30% | - OneTeam support model - PMR ownership and tracking - Transfer between Front End and Back End - FastPath and escalation rules |
| General Knowledge | 10% | - Information Management product basics - Customer entitlement and licensing |
| Support Tools | 35% | - IBM Support Assistant - RETAIN system commands and records - Flash and product support resources - CCWIN usage and navigation - Technote and CAST database |
| Service Processes & Standards | 25% | - Problem diagnosis and resolution steps - APAR and fix handling - Service given codes and metrics - CRF and DCF documentation |
IBM Information Management Front End Tools and Processes Sample Questions:
What is the IBM Support Assistant tool?
- A. an IBM tool that helps customers resolve issues with IBM software products
- B. an IBM site where customer is able to download software products
- C. an IBM tool for customer entitlement process
- D. an IBM internal tool to open an Enhancement Request
Correct Answer: A 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?
- A. 89
- B. 69
- C. 59
- D. 19
Correct Answer: D 🗳️
Which User ID is required to access CCWIN?
- A. Windows Log-in ID
- B. RETAIN User ID
- C. IBM Intranet User ID
- D. Lotus Notes User ID
Correct Answer: B 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
What is purpose of the Assist on Site (AOS) tool?
- A. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
- B. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
- C. It is a remote tool by which a BackEnd engineer can contact their customer.
- D. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
Correct Answer: B 🗳️
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