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Updated: Sep 07, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support V4 |
| Exam Number: | C9020-971 |
| Certificate Validity Period: | Retired |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 63% - 65% |
| Exam Price: | USD 200 |
| Real Exam Qty: | 55 - 61 |
| Exam Format: | Multiple Choice, Simulation, Drag and Drop |
| Recommended Training: | IBM Redbooks IBM Training and Skills |
| Exam Registration: | Pearson VUE IBM Exam Registration |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based test at Pearson VUE centers or online proctored |
| Pre Condition: | Recommended 1–2 years of experience supporting IBM enterprise storage systems |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| Topic 2: Installation and Configuration | 25% | - Software Setup and Initialization - System Planning and Requirements - Network Connectivity and SAN Configuration - Hardware Installation |
| Topic 3: Maintenance and Support | 15% | - Replacement Procedures - Support Portal and Resources - Firmware and Software Upgrades |
| Topic 4: Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Performance Issues - Connectivity and Path Failures - Diagnostic Tools and Utilities |
| Topic 5: IBM Storage Product Overview | 20% | - XIV Storage System - FlashSystem Family - IBM Spectrum Storage Suite - Storwize / SAN Volume Controller - DS8000 Series |
IBM Enterprise Storage Technical Support Sample Questions:
Which drive type in the DS8870 should be selected for data that has been identified as inactive?
- A. Flash
- B. DRAM
- C. Enterprise SAS
- D. Nearline SAS
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A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?
- A. Add disks to the DS8870.
- B. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
- C. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
- D. Add a Storwize V7000 in a new rack.
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A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?
- A. XIV Gen3 with SSD
- B. DS8870
- C. IBM FlashSystem V840
- D. IBM FlashSystem 840
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A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?
- A. Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
- B. Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
- C. Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
- D. Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
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Which data type will have the best compression ration with Real-time Compression?
- A. JPEG images
- B. File and print
- C. Encrypted data
- D. Databases
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