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Updated: Sep 07, 2026
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HP HP2-B102 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | HP Imaging and Printing Sales Fundamentals Exam |
| Exam Number: | HP2-B102 |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 62-72 |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Recommended Training: | HP Learning Center / HP Sales Training Resources |
| Exam Registration: | HP Certification Portal / Pearson VUE |
| Sample Questions: | HP HP2-B102 Sample Questions |
| Exam Way: | Online, web-based, timed exam delivered via HP certification platform (Pearson VUE or HP learning portal) |
| Pre Condition: | No formal prerequisites required; basic knowledge of IT or printing solutions recommended. |
| Official Syllabus URL: | https://www.pearsonvue.com/us/en/hpi.html |
HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Printing solutions and services | - Security and document workflow
|
| Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
| Customer solutions positioning | - Solution mapping
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is one way to research a client's regulations, challenges, and concerns?
- A. interview the client's customers
- B. call your client's competitors and ask questions
- C. find and study its trade association's website
- D. talk to the previous sales person who serviced the account
What is the most important fact to remember about transactional and consultative sales?
- A. You should focus only on your margin.
- B. You should minimize time spent with customers.
- C. You should focus primarily on volume of sales.
- D. You should focus on your customer's business problems
What is the role of the reseller during the support stage of the technology lifecycle?
- A. to cross-sell additional accessories and service
- B. to provide training for end users and address operation issues
- C. to monitor usage and to notify managers if users abuse their printing privileges
- D. to determine how to redeploy devices
What is the key technology behind HP leading First Page Out (FPO) performance?
- A. HPFastRes
- B. HP Color Tables
- C. HP Intelligent Networking
- D. HP Instant-on Fuser
Why does HP create customer segments?
- A. To control which products are marketed to various types of accounts
- B. To help HP sales people locate the series of products that works best for a customer group
- C. To divide the customer's workforce into departments to address specific customer groups
- D. To monitor inventory
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