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Updated: Aug 16, 2026
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ISEB-ITILF Practice Q&A's
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 multiple-choice questions |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Related Certifications: | ITIL Practitioner ITIL Managing Professional ITIL Strategic Leader ITIL 4 Foundation |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice, Closed book, One correct answer per question |
| Available Languages: | English, Other languages may be available depending on test provider |
| Recommended Training: | PeopleCert Training Courses ITIL Official Training (Axelos / PeopleCert Accredited) |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Concepts | - Definition of service and value creation - Stakeholders and service relationships |
| Topic 2: ITIL Service Lifecycle | - Service Design - Continual Service Improvement (CSI) - Service Transition - Service Operation - Service Strategy |
| Topic 3: Key ITIL Processes and Functions | - Service Desk function - Incident and Problem Management - Change Management - Configuration Management (CMDB concepts) |
| Topic 4: Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following statements MOST correctly identifies the scope of design coordination
activities?
A) Any change that the organization believes could benefit
B) Only changes that introduce new services
C) Only changes to business critical systems
D) It is mandatory that all changes are subject to design coordination activity
2. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
A) Training in risk management for all staff and identification of risks
B) Identification of risk, analysis and management of the exposure to risk
C) Training of all staff and investment of capital
D) Control of exposure to risk and investment of capital
3. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services
A) 2 and 3 only
B) 1 and 3 only
C) 1 and 2 only
D) All of the above
4. Which one of the following is it the responsibility of supplier management to negotiate and agree?
A) Third-party contracts
B) The service portfolio
C) Service level agreements (SLAs)
D) Operational level agreements (OLAs)
5. Which of these statements about resources and capabilities is CORRECT?
A) Resources are types of service asset and capabilities are not
B) Neither capabilities nor resources are types of service asset
C) Capabilities are types of service asset and resources are not
D) Resources and capabilities are both types of service asset
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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