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Last Updated: Sep 12, 2026
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Principles and Models | - Management concepts
|
| Selected Functions | - Operational functions
|
| Selected Processes | - ITIL processes
|
| Selected Roles | - Roles and responsibilities
|
| Generic Concepts and Definitions | - Core terminology
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Technology and Architecture | - Supporting capabilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following CANNOT be provided by a tool?
- A. Data
- B. Knowledge
- C. Wisdom
- D. Information
Correct Answer: C 🗳️
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. Supplier
- B. Administrator
- C. Customer
- D. User
Correct Answer: C 🗳️
Which one of the following are the two primary elements that create value for customers?
- A. Service requirements and warranty
- B. Resources and capabilities
- C. Value on investment (VOI) and return on investment (ROI)
- D. Customer and user satisfaction
Correct Answer: B 🗳️
Which process is responsible for providing the rights to use an IT service?
- A. Request fulfillment
- B. Access management
- C. Change management
- D. Incident management
Correct Answer: B 🗳️
Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
- A. All of the above
- B. 1, 3 and 4 only
- C. 1, 2 and 3 only
- D. 2, 3 and 4 only
Correct Answer: A 🗳️
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