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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Exam Price: | $385 / €340 / £295 |
| Exam Format: | Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Certificate Validity Period: | Lifetime, no renewal required |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Polish, Dutch, Danish, Finnish, Norwegian |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Recommended Training: | EXIN Accredited Training Providers Official AXELOS ITIL 4 Resources |
| Exam Registration: | EXIN Official Registration PeopleCert Registration |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
| ITIL Service Value System | 25% | - Purpose and components of the Service Value System - Governance - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Key Concepts of ITIL 4 | 15% | - Information and technology - Organizations, people and culture - Value streams and processes - Partners and suppliers |
| ITIL Guiding Principles | 15% | - Keep it simple and practical - Focus on value - Optimize and automate - Progress iteratively with feedback - Collaborate and promote visibility - Think and work holistically - Start where you are |
| ITIL Practices | 25% | - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. |
EXIN ITIL 4 Foundation Sample Questions:
1. Which is an activity of the 'incident management' practice?
A) Providing good-quality updates when expected
B) Automating service requests to the greatest degree possible
C) Performing service reviews with customers
D) Assessing and prioritizing improvement opportunities
2. What is required by all service desk staff?
A) Root cause analysis skills
B) Demonstration of emotional intelligence
C) Knowledge of telephony technology
D) Excellent technical knowledge
3. Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
A) Service providers are able to respond more quickly to customer needs
B) The service provider gains a better understanding of the customer experience
C) The complexities of the service provider's IT systems are identified
D) Bottlenecks in the service provider's workflow are identified
4. What ensures that a service provider and a service consumer continually co-create value?
A) Service level management
B) Service consumption
C) Service offerings
D) Service relationship management
5. What is typically needed to assign complex incidents to support groups?
A) The incident priority
B) A change schedule
C) A self-help tool
D) The incident category
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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