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Updated: May 30, 2026
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1. What is included in the purpose of the 'IT asset management' practice?
A) Providing information on how assets are configured and the relationships between them
B) Making new and changed assets available for use
C) Moving assets to live or other environments for testing or staging
D) Supporting decision-making about purchase, re-use, retirement, and disposal of assets
2. What should be done to determine the appropriate metrics for measuring a new service?
A) Asking customers to provide numerical targets that meet their needs
B) Measuring the performance over the first six months, and basing a solution on the results
C) Asking customers open questions to establish their requirements
D) Using operational data to provide detailed service reports
3. Which practice handles all pre-defined user-initiated service actions?
A) Deployment management
B) Service level management
C) Service request management
D) Incident management
4. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
A) Service level management
B) Service configuration management
C) Service desk
D) Service request management
5. In which step of the 'continual improvement model' is an improvement plan implemented?
A) Take action
B) What is the vision?
C) Did we get there?
D) How do we get there?
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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