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Updated: Sep 10, 2026
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| Certification Vendor: | EXIN / PeopleCert (ITIL Framework) |
|---|---|
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Other ITIL Intermediate Capability Modules ITIL Foundation Certificate in IT Service Management ITIL Service Capability SOA |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Real Exam Qty: | 8 |
| Passing Score: | 70% (28/40) |
| Sample Questions: | EXIN ITILSC-OSA日本語 Sample Questions |
| Exam Way: | Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1} |
| Pre Condition: | Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0} |
| Official Syllabus URL: | https://www.exin.com/itil-certification/ |
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
The OSA module is a perspective that prepares organizations as well as individuals for knowledge in managing the daily IT services operations and gaining a better approach to the execution of ITIL processes. Thus, through the ITILSC-OSA test, specialists will be assisting their employers in service delivery and support to their customers. It all boils down to people, relationships, processes, as well as infrastructure technology that is needed for ensuring that a specific program or organization is capable of extending IT services that are high quality in addition to being cost-effective. The aim of obtaining the ITIL Operational Support and Analysis designation is to meet the needs of the organization in addition to those of the customer.
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
| Section | Objectives |
|---|---|
| Topic 1: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 2: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 3: Problem Management | - Problem Management Process
|
| Topic 4: Access Management | - Access Management Process
|
| Topic 5: Request Fulfilment | - Request Fulfilment Process
|
| Topic 6: Incident Management | - Incident Management Process
|
| Topic 7: Service Desk | - Service Desk Function
|
| Topic 8: Functions and Roles | - Operational Roles & Functions
|
| Topic 9: Event Management | - Event Management Process
|
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