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GAQM ITSM-Fnd Exam Overview:
| Certification Vendor: | GAQM |
|---|---|
| Exam Name: | ISO / IEC 20000 ITSM - Foundation Certificate Exam |
| Exam Number: | ITSM-Fnd |
| Related Certifications: | ISO 20000 - ITSM Certificate ISO/IEC 20000 Lead Implementer ISO/IEC 20000 Lead Auditor |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Price: | 150 USD |
| Passing Score: | 65% |
| Certificate Validity Period: | Valid for life |
| Recommended Training: | GAQM Official E-Course |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online proctored via ProctorU or AI-proctored; available at authorized test centers |
| Pre Condition: | No formal prerequisites |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd |
GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) | 35% | - Requirements of SMS - Scope, policy, and documentation - PDCA cycle application |
| Introduction to IT Service Management | 35% | - Principles and concepts of ITSM - Business value and benefits of ITSM - Overview of ISO/IEC 20000 standard |
| Resolution and Control Processes | 15% | - Problem management - Incident and service request management - Change, configuration and release management |
| Service Delivery Processes | 5% | - Service continuity and reporting - Service level management - Availability and capacity management - Information security management |
| Relationship Processes | 5% | - Business relationship management - Supplier management |
| Service Design and Transition | 5% | - Transition planning and support - Design requirements |
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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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