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Pegasystems PEGACPDC24V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Certified Pega Decisioning Consultant 24
Exam Number:PEGACPDC24V1
Related Certifications:Certified Pega Decisioning Consultant 8.8
Pega Certified Decisioning Consultant (PCDC)
Exam Format:Scenario-based, Multiple choice, Drag and drop
Real Exam Qty:60
Certificate Validity Period:Not officially specified (typically subject to Pega certification policy)
Passing Score:70%
Available Languages:English
Exam Price:USD 190
Exam Duration:90 minutes
Recommended Training:Pega Decisioning Consultant Training
Exam Registration:Pega Certification Registration
Exam Way:Online proctored or test center via Pearson VUE
Pre Condition:No formal prerequisite required; familiarity with Pega Customer Decision Hub and decisioning concepts recommended
Official Syllabus URL:https://academy.pega.com/exam/certified-pega-decisioning-consultant-4

Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Channels10%- Real-time engagement
  • 1. Real-time containers
    • 2. Create real-time container
      - Outbound & integrations
      • 1. Send offer emails
        • 2. Third-party action distribution
          Topic 2: Next-Best-Action Concepts12%- Starting population & optimization
          • 1. Define starting population
            • 2. Optimize next-best-action strategy
              - Customer engagement principles
              • 1. Always-on outbound concepts
                • 2. Optimize customer value in contact center
                  • 3. One-to-one customer engagement
                    • 4. Customer engagement blueprint
                      Topic 3: AI and Arbitration8%- Decisioning logic
                      • 1. Action arbitration
                        • 2. Action prioritization with AI
                          • 3. Business levers for prioritization
                            Topic 4: Actions and Treatments12%- Offer presentation
                            • 1. Present single offer on web
                              - Action management
                              • 1. Define and manage customer actions
                                • 2. Define actions for outbound channels
                                  Topic 5: Contact Policy and Volume Constraints13%- Exposure control
                                  • 1. Outbound contact limits
                                    • 2. Avoid overexposure of actions
                                      Topic 6: Business Agility in 1:1 Engagement10%- Change management
                                      • 1. Change request lifecycle
                                        • 2. Agility in engagement projects
                                          - Operational updates
                                          • 1. Updating existing actions
                                            • 2. Launching new offers
                                              Topic 7: Decision Strategies25%- Strategy design
                                              • 1. Understand strategy flows
                                                • 2. Create decision strategies
                                                  - Business rules
                                                  • 1. Credit score-based strategies
                                                    • 2. Eligibility rules using risk segments
                                                      Topic 8: Engagement Policies12%- Customer journeys
                                                      • 1. Manage customer journey rules
                                                        - Policy definition
                                                        • 1. Create engagement strategy
                                                          • 2. Define engagement policies

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