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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which application can be used to show available resources in an IP500v2?

A) DbgView
B) Monitor
C) System Status Application
D) IP Office Manager

2. Which method allows access to the System Status Application?

A) Select "SSA" from "File\Offline" within the Manager Application.
B) Select "System Status" from "File\Advanced" within the System Monitor Application.
C) Select "System Monitor" from "File\Advanced" within the Manager Application
D) Select "System Status" from "File\Advanced" within the Manager Application.

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?

A) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B) The telephone display message cannot be changed.
The prompt cannot be changed.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.

4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the Client CLI information to the Incoming Call Route.
B) Enable CLI tracking
C) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
D) Add the CLI information to the Account Code.

5. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
C) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
D) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database

Solutions: