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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. From where can you change the log-level for Avaya Oceana snap-in components?

A) Avaya Control Manager
B) Breeze Node CLI
C) System Manager
D) Omni channel Data store

2. Which statement describes the function of the Work Assignment Snap-in?

A) It helps Avaya Oceana customer* build their business logic.
B) It provides contextual information.
C) It is responsible for interaction routing.
D) It is a normalized model for all Avaya Oceana resources.

3. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Call Server Connector (CSC)
B) Unified Collaboration Model (UCM)
C) Unified Collaboration Administration (UCA)
D) Unified Agent Controller (UAC)

4. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) Multimedia Cache database not reachable.
B) The ORC Rest service Is not working.
C) The LDAP database Is not reachable.
D) The EDM database Is not reachable.

5. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) POSTMAN
B) CS TOOL
C) Web Browser
D) SERVICE MAP

Solutions: