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In order to take the Salesforce Certified Administrator Exam, candidates must have a solid understanding of Salesforce functionalities and capabilities. They must also have practical experience in administering Salesforce applications. Salesforce offers a variety of training courses and resources that can help candidates prepare for the exam, including online courses, study guides, and practice exams.
Salesforce is a leading customer relationship management (CRM) platform that is widely used across different industries. The Salesforce platform offers a wide range of tools and features that enable businesses to improve their sales, marketing, and customer service efforts. The Salesforce Certified Administrator (SCA) credential is designed for professionals who work with the Salesforce platform and want to demonstrate their expertise and knowledge of Salesforce administration.
Salesforce-Certified-Administrator (Salesforce Certified Administrator) Exam is designed for professionals who want to demonstrate their expertise in Salesforce administration. Salesforce Certified Administrator certification validates one's knowledge and skills in configuring and managing Salesforce, including user management, security, data management, automation, and reporting. Salesforce-Certified-Administrator exam is targeted towards individuals who have experience in Salesforce administration and are looking to enhance their skills and career prospects.
NEW QUESTION # 35
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
- A. Add a custom master detail field for shoe design on the Product Object.
- B. Use the Standard Object for designs.
- C. Create a Custom Object for shoe design.
- D. Configure a Custom Lookup Field for shoe design on the product object.
Answer: A,C
NEW QUESTION # 36
Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.
How Should the Administrator Address this requirement?
- A. Set the Fiscal Year to Standard and the starting month as February.
- B. Set the Fiscal Year to Standard and the duration to 12 months.
- C. Set the Fiscal Year to Custom and the duration to 4 quarters.
- D. Set the Fiscal Year to Custom and the starting month as February.
Answer: D
Explanation:
Explanation
A standard fiscal year starts on January 1 and ends on December 31. A custom fiscal year can be set to start on any month and end on any month. In this case, Cloud Kicks wants its fiscal year to start on February 1 and end on January 31. This can be achieved by setting the fiscal year to Custom and the starting month to February.
Setting the fiscal year to Standard and the starting month to February will not work, as the standard fiscal year starts on January 1. Setting the fiscal year to Custom and the duration to 4 quarters will not work, as the duration of a fiscal year is 12 months. Setting the fiscal year to Standard and the duration to 12 months will not work, as the standard fiscal year starts on January 1.
Custom fiscal years are fiscal years that follow a custom-defined structure that differs from the Gregorian calendar. They can be used by organizations that have fiscal years that start on a different month than January or have fiscal years that are divided into custom periods such as quarters or weeks. To set up a custom fiscal year that starts on February 1 and has 12 months, an administrator needs to set the fiscal year to custom and the starting month as February in the fiscal year settings. Setting the fiscal year to standard or the duration to 4 quarters does not meet the requirement of having a custom fiscal year that starts on February 1. References:
https://help.salesforce.com/s/articleView?id=sf.admin_fiscal_year.htm&type=5
NEW QUESTION # 37
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
- A. Update the organizations chatter setting to allow approvals.
- B. Add the Items to approve component to the approvers home page.
- C. Specify initial submission actions within the approval process.
- D. Create a flow to automatically approve all records.
- E. Enable the organizations Email approval response setting.
Answer: A,B,E
NEW QUESTION # 38
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
- A. A user with the System Administrator profile.
- B. A user with manager role above the agent.
- C. A user with the Manage Cases Permission
- D. A user with ReadPermission on account.
Answer: A,B
Explanation:
Explanation
A user with manager role above the agent can change ownership on multiple cases thatare owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 39
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
- A. The field is added to every page layout on that object.
- B. The field is not required to save records via the API on that object.
- C. The field is optional when saving records via web-to-lead and web-to-case
- D. The field is universally required to save a record on that object.
Answer: A,D
NEW QUESTION # 40
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?
- A. Field-level security
- B. Organization-wide defaults
- C. Permission sets
- D. Marketing user checkbox
Answer: D
NEW QUESTION # 41
An administrator is building a Lightning app and sees a message that a My Domain must be set up first.
What should the administrator take into consideration when enabling My Domain?
- A. Single sign-on must be disabled prior to implementing My Domain.
- B. The URL instance for a My Domain stays the same for every release
- C. A deployed My Domain is irreversible and renaming is unavailable.
- D. The login for all internal and external users changes to the My Domain login
Answer: D
Explanation:
Explanation
My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5
NEW QUESTION # 42
An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
- A. Users need to get a security token from a trusted network using Reset My Security Token.
- B. Users need to connect an authenticator app to their Salesforce account.
- C. Users need to download and install an authenticator app on their mobile device.
- D. Users need to enter a verification code from email or SMS, whichever has higher priority.
Answer: B,C
NEW QUESTION # 43
The Support team at Ursa Major Solar prefersusing split list views on the case homepage. Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?
- A. Filter by a single shipment record type in the list view.
- B. Split views are only available on standard objects.
- C. Include the Shipments tab on the app's navigation bar.
- D. Add the Manage List Views permission for support users.
Answer: B
Explanation:
Explanation
Split views are a feature that allows users to view records as asplit list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments.
References:https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5
NEW QUESTION # 44
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
- A. Auto-Response Rules
- B. Assignment Rules
- C. Web-to-case
- D. Email-to-Case
Answer: B
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 45
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?
- A. Create a master-detail lookup.
- B. Create an encrypted lookup
- C. Create a hierarchical lookup
- D. Create an indirect lookup
Answer: A
Explanation:
Explanation
Master-detail lookup is a type of relationship field that can be used to create a relationship between Account and Shoe and prevent orphaned Shoe records. Master-detail lookup establishes a parent-child relationship between two objects, where the parent record controls certain behaviors of the child record, such as security, ownership, and deletion. If the parent record is deleted, all the child records are deleted as well. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
NEW QUESTION # 46
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
- A. Use an interview flow to capture Case details.
- B. Create a custom object to capture popular case resolutions.
- C. Direct users to Global Search to look for similar cases.
- D. Configure Knowledge with articles and data categories.
Answer: C
NEW QUESTION # 47
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export thisfile?
- A. Data Loader.
- B. Data Export Wizard.
- C. Data Export Wizard.
- D. Data Import Wizard.
Answer: C
Explanation:
Explanation
Data Export Wizard allows administrators to export data from Salesforce in CSV files. It can be used to export data for backup purposes or to analyze datain external tools. Data Import Wizard is used to import data into Salesforce, not export. Data Loader is a desktop tool that can also export data, but it is more complex and requires installation. Report Builder is used to create reports in Salesforce, notexport data.
References:https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5
NEW QUESTION # 48
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
- A. Quick Action
- B. Validation Rule
- C. Approval Process
- D. Flow Builder
Answer: C,D
Explanation:
Explanation
Flow builder and approval process are two tools that can be used by Ursa Major Solar to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Flow builder is a tool that allows administrators to create flows, which are guided processes that collect data and perform actions in Salesforce; it can be used to create a screen flow that guides users through the steps of submitting an expense report, such as entering expense details, uploading receipts, etc. Approval process is a tool that allows administrators to create approval processes, which are automated processes that require approval from one or more approvers; it can be used to create an approval process that routes expense reports to the appropriate managers for authorization based on certain criteria, such as amount, type, etc. Validation rule, quick action are not tools for building a guided expense report process; they are used for different purposes such as enforcing data quality or creating records. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
NEW QUESTION # 49
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
- A. The flow is read only.
- B. The flow URL is deactivated.
- C. The flow is inactive.
- D. The flow trigger is missing.
Answer: C
Explanation:
Explanation
A flow can be active or inactive depending on whether you want it to run or not. Aninactive flow cannot be run by users or processes until you activate it. If a flow in production is supposed to create new records but it is not doing so, it could be because the flow is inactive and needs to be activated.
References:https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5
NEW QUESTION # 50
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Update the active Lead Assignment Rules.
- B. Define a record type and assign it to the interns.
- C. Set up Web-to-Lead for the interns' use.
- D. Create a separate Lead Lightning App.
Answer: B
Explanation:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type when creating leads, and distinguish them from other leads based on record type. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification. Setting up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 51
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