Pass Your Exam Easily! 100-140 Real Question Answers Updated on Jul 01, 2026
Actual Questions Answers Pass With Real 100-140 Exam Dumps
Cisco 100-140 Exam Syllabus Topics:
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NEW QUESTION # 68
Lucas, an employee, reports that he cannot print to the office network printer. Other employees have no issues.
What should you check first to troubleshoot Lucas's printing problem?
- A. Replace the network cable connecting Lucas's computer to the network
- B. Check if the printer driver on Lucas's computer is up to date
- C. Reboot Lucas's computer
- D. Verify the IP configuration on Lucas's computer
Answer: B
Explanation:
Correct Answer. D. Check if the printer driver on Lucas's computer is up to date The first step should be to verify that Lucas's printer driver is current, as an outdated or corrupt driver can prevent a single computer from connecting to an otherwise functional network printer.
Option A is incorrect because rebooting the computer may not resolve a specific connectivity issue related to the printer.
Option B is incorrect as incorrect IP configuration would likely affect more than just printer connectivity, such as general network access issues.
Option C is incorrect because a faulty network cable would generally affect all network access, not just to the printer.
NEW QUESTION # 69
A user reports they cannot access the company's internal website hosted on an intranet server.
You suspect an issue with Active Directory affecting their access.
What should you verify first in Active
Directory?
- A. The replication health between Domain Controllers
- B. The user's account group policies
- C. The firewall settings on the user's computer
- D. The DHCP lease associated with the user's workstation
Answer: B
Explanation:
Correct Answer. C. The user's account group policies Group policies in Active Directory can affect access to network services, including intranet sites. If a user suddenly cannot access an intranet site, checking whether any applied group policies might be restricting their access is a prudent first step.
Option A is incorrect because DHCP leases affect network connectivity broadly, not access to specific services controlled by Active Directory.
Option B is incorrect because while replication issues between Domain Controllers can cause broader directory-related issues, they are less likely to affect individual user access to a specific intranet site.
Option D is incorrect because firewall settings on the user's computer, while potentially a factor, are not managed directly through Active Directory unless specifically configured via group policy.
NEW QUESTION # 70
A user with limited hand mobility is struggling to use a traditional keyboard. Which Windows feature should be enabled to assist them with typing?
- A. Enable Mouse Keys
- B. Adjust double-click speed
- C. Activate Sticky Keys
- D. Turn on High Contrast mode
Answer: C
Explanation:
Correct Answer. B. Activate Sticky Keys Sticky Keys is an accessibility feature that allows the user to perform keyboard shortcuts one key at a time, rather than needing to hold multiple keys simultaneously, which is beneficial for users with limited hand mobility.
Option A is incorrect because adjusting the double-click speed affects mouse settings, not keyboard interaction Option C is incorrect although Mouse Keys can assist users who cannot use a traditional mouse, it does not facilitate keyboard use Option D is incorrect as High Contrast mode improves screen visibility but does not aid in keyboard use
NEW QUESTION # 71
A MacOS user finds that their browser is not saving passwords or form data, even though it used to do so.
Before checking the browser's settings, what should the user be advised to do?
- A. Clear the browser cache and cookies
- B. Enable private browsing mode
- C. Disable the browser's security software
- D. Reset the browser to its default settings
Answer: A
Explanation:
Correct Answer. A. Clear the browser cache and cookies Clearing the browser cache and cookies can help reset browser functionality, potentially resolving issues with storing passwords and form data by removing any corrupted cache that may be interfering with this feature.
Option B is incorrect because private browsing mode generally disables the feature to save form data and passwords, which is counterproductive Option C is incorrect as security software within browsers generally does not interfere with the saving of passwords or form data unless specifically configured to do so Option D is incorrect as resetting the browser completely is a more extreme step that should be taken only if clearing the cache does not solve the issue
NEW QUESTION # 72
During a network audit, a technician discovers that DNS queries are taking longer than expected, slowing down web browsing.
What should be the technician's first step to resolve this issue?
- A. Increase the bandwidth of the internet connection
- B. Configure the network to use a more reliable DNS server
- C. Update all client machines to use IPv6
- D. Replace the network's routers and switches
Answer: B
Explanation:
Correct Answer. B. Configure the network to use a more reliable DNS server If DNS queries are slow, using a faster or more reliable DNS server can significantly improve resolution times and, consequently, browsing speeds.
Option A is incorrect. While low bandwidth can affect overall internet speed, it does not specifically address slow DNS queries.
Option C is incorrect. Replacing network hardware is costly and should be considered only if the devices are proven to be the bottleneck.
Option D is incorrect. Transitioning to IPv6 offers many benefits but does not inherently solve slow DNS resolution issues.
NEW QUESTION # 73
A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key.
Which option provides the safest backup method?
- A. Save the recovery key to a USB drive
- B. Print the recovery key and store it in a secure location
- C. Store the recovery key in the cloud service provided by the laptop manufacturer
- D. Send the recovery key to their email account
Answer: B
Explanation:
Printing the recovery key and storing it securely (such as in a safe) protects against digital theft and ensures the user has physical access to the key when needed.
Option A is incorrect because while a USB drive is a viable option, it can be lost or damaged, posing a risk of loss Option B is incorrect because relying solely on a manufacturer's cloud service could be risky if the service experiences downtime or data loss Option D is incorrect because email accounts can be compromised, making it a less secure method for storing sensitive recovery keys
NEW QUESTION # 74
A database server is being set up to handle large volumes of transactions and queries. Which RAM configuration is most appropriate to optimize performance?
- A. 16 GB of DDR3 RAM
- B. 128 GB of DDR4 RAM
- C. 32 GB of DDR3 RAM
- D. 64 GB of DDR4 RAM
Answer: D
Explanation:
Correct Answer. C. 64 GB of DDR4 RAM For a database server handling large volumes of transactions and queries, 64 GB of DDR4 RAM is optimal as it provides a high capacity with faster speeds and improved energy efficiency compared to DDR3.
Option A is incorrect because 16 GB of DDR3 RAM may be insufficient for handling large volumes of database transactions and queries efficiently.
Option B is incorrect because 32 GB of DDR3 RAM, although an improvement, still lacks the speed and capacity benefits of DDR4 technology.
Option D is incorrect because although 128 GB of DDR4 RAM offers very high capacity, it may be overkill for many setups and not cost-effective unless specifically required by the server workload.
NEW QUESTION # 75
A MacOS user cannot receive files via AirDrop from an unknown sender.
What setting should the user adjust to allow this?
- A. Change the firewall settings to allow all incoming connections
- B. Disable the Mac's antivirus software
- C. Set AirDrop to receive items from "Everyone"
- D. Enable file sharing in System Preferences
Answer: C
Explanation:
Correct Answer. B. Set AirDrop to receive items from "Everyone" AirDrop has three visibility options:
"Receiving Off," "Contacts Only," and "Everyone." Setting it to receive from "Everyone" allows the device to receive files from any nearby Apple device using AirDrop.
Option A is incorrect as the firewall settings do not directly affect AirDrop's functionality Option C is incorrect because antivirus software does not typically impact AirDrop operations Option D is incorrect because enabling file sharing is unrelated to receiving files via AirDrop
NEW QUESTION # 76
A user is trying to set up their work email on a new smartphone but keeps receiving an error that the server cannot be reached.
What should they check first to resolve this issue?
- A. Delete and reinstall the email app
- B. Ensure the email server address is entered correctly
- C. Change the email account password
- D. Turn off the smartphone and turn it back on
Answer: B
Explanation:
Correct Answer. A. Ensure the email server address is entered correctly Entering the correct server address is crucial for connecting to the email server. A typo or outdated server address can prevent the device from establishing a connection.
Option B is incorrect because reinstalling the app should only be considered if there are indications that the app is malfunctioning, not simply due to connection errors Option C is incorrect as restarting the device does not address potential incorrect settings within the email setup Option D is incorrect because changing the password does not resolve server connection issues and is unrelated to server reachability
NEW QUESTION # 77
A user is attempting to send a presentation file from their iPad to a coworker's MacBook Pro using AirDrop, but the transfer fails repeatedly.
What should the user do to troubleshoot this issue?
- A. Connect both devices to a power source
- B. Convert the presentation to a different format before sending
- C. Ensure that AirDrop on the MacBook Pro is set to receive from "Contacts Only" and that the iPad is listed as a contact
- D. Use a different method to transfer the file
Answer: C
Explanation:
Correct Answer. A. Ensure that AirDrop on the MacBook Pro is set to receive from "Contacts Only" and that the iPad is listed as a contact If the MacBook Pro is set to receive from "Contacts Only," it will only accept AirDrop files from devices owned by individuals listed in the user's contacts. Making sure the iPad owner is listed as a contact is crucial.
Option B is incorrect as file format does not impact AirDrop's ability to send files Option C is incorrect while connecting devices to power can help with some functions, it does not typically impact AirDrop's functionality Option D is incorrect as other methods of file transfer are not necessary to explore until all AirDrop settings have been confirmed and the issue persists
NEW QUESTION # 78
A network technician suspects that a client's Windows computer is not correctly connecting to the office network.
To diagnose the issue, the technician runs the ipconfig command on the client's computer.
Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)
- A. The firewall settings currently applied.
- B. The IP address assigned to the computer.
- C. The encryption type used by the Wi-Fi network.
- D. The default gateway address configured on the computer.
- E. The wireless network SSID.
Answer: B,D
Explanation:
The ipconfig command displays the IP address assigned to each network interface. It also shows the default gateway address, which is essential for routing traffic outside the local network.
NEW QUESTION # 79
When utilizing AI for troubleshooting user issues, what ethical consideration is paramount to ensure responsible use of the technology?
- A. AI should be configured to auto-update user systems without prior notification
- B. AI should be programmed to replace human decision-making completely
- C. User consent should be obtained before AI analyzes personal data for troubleshooting
- D. AI should be used to monitor all user activities to predict future problems
Answer: C
Explanation:
Correct Answer. C. User consent should be obtained before AI analyzes personal data for troubleshooting Obtaining user consent before using AI to analyze personal data is crucial to respecting user privacy and adhering to data protection regulations.
Option A is incorrect because continuously monitoring all user activities without specific consent can invade privacy.
Option B is incorrect as AI should support, not replace, human decision-making to ensure that ethical judgments are considered.
Option D is incorrect because auto-updating user systems without notification can lead to trust issues and may violate user autonomy and consent.
NEW QUESTION # 80
During a presentation in a well-lit room, a user struggles with screen glare on their MacOS device. Which feature should they adjust to minimize glare without compromising display quality?
- A. Enable Night Shift
- B. Adjust the brightness manually
- C. Use an anti-glare screen protector
- D. Turn off True Tone
Answer: B
Explanation:
Correct Answer. C. Adjust the brightness manually Manually adjusting the brightness can help balance visibility against glare in different lighting conditions, allowing the user to optimize the display based on the specific environment of the room.
Option A is incorrect because turning off True Tone affects color accuracy and may not effectively reduce glare Option B is incorrect as Night Shift modifies the color temperature primarily for evening use and is not intended for managing glare Option D is incorrect although an anti-glare screen protector is effective, it is a physical addition and not a setting adjustment on the MacOS
NEW QUESTION # 81
You receive an unexpected email that appears to be from a popular online payment service. It claims there has been suspicious activity on your account and urges you to verify your login credentials by clicking on a link provided in the message.
How should you handle this situation?
- A. Forward the email to your contacts who use the same service to warn them about potential fraud
- B. Click the link to log in to your account and check for any unauthorized activity
- C. Directly navigate to the payment service's official website by typing their URL into your browser, not by clicking any link in the email, to check your account
- D. Delete the email, assuming that if it were important, the service would contact you through other means
Answer: C
Explanation:
This approach ensures that you access your account safely without the risk of entering your details on a potentially fraudulent website. This method protects your login credentials and allows you to verify account activity securely.
Option A is incorrect. Clicking on links in unsolicited emails is risky, as these links may lead to phishing sites designed to capture your credentials.
Option B is incorrect. Simply deleting the email doesn't address the possibility that there might actually be an issue with your account that needs attention.
Option D is incorrect. Forwarding the suspicious email could inadvertently spread a phishing attack, and it's better to alert others through a message you create yourself, not by forwarding a potentially harmful email.
NEW QUESTION # 82
What is phishing?
- A. Redirecting internet traffic to malicious sites
- B. Infecting a system with a virus
- C. Sending deceptive emails to obtain sensitive information
- D. Exploiting a vulnerability in software
Answer: C
NEW QUESTION # 83
A user wishes to install a new graphics card into their desktop computer. The computer has one PCIe x16 slot and several PCIe x1 slots. The graphics card requires a PCIe x16 slot. What should the IT support technician ensure about the motherboard's PCIe x16 slot before installation?
- A. The slot is located closest to the CPU
- B. The slot is colored blue
- C. The slot is available and not obstructed by other components
- D. The slot supports PCIe 3.0 or higher
Answer: C
Explanation:
Correct Answer. D. The slot is available and not obstructed by other components Ensuring that the PCIe x16 slot is available and not obstructed by other components is crucial for the installation of a new graphics card. This prevents physical interference that could block the card from being fully seated, which is essential for proper connectivity and function.
Option A is incorrect because, while newer PCIe versions like 3.0 offer greater bandwidth, the critical issue is whether the card can physically fit and connect; compatibility in terms of generation is typically backward compatible.
Option B is incorrect because the color of the slot does not affect its functionality or compatibility with the graphics card.
Option C is incorrect because the location of the slot in relation to the CPU doesn't necessarily impact the installation or functionality of the graphics card, as long as it is the correct type (x16).
NEW QUESTION # 84
An employee is approached by a competitor at a conference who asks detailed questions about the company's upcoming proprietary products.
How should the employee respond?
- A. Agree to discuss more in a less public setting
- B. Share the information to foster industry relationships
- C. Provide misleading information to protect company secrets
- D. Politely decline to discuss any specifics about proprietary products
Answer: D
Explanation:
Correct Answer. B. Politely decline to discuss any specifics about proprietary products Declining to discuss proprietary information protects the company's interests and adheres to confidentiality policies without engaging in unethical practices.
Option A is incorrect because sharing proprietary information can lead to competitive disadvantage and breaches of confidentiality Option C is incorrect as providing false information can create further complications and is unethical Option D is incorrect because even in private, sharing proprietary information without authorization is against company policy
NEW QUESTION # 85
When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team's operational needs?
- A. Compatibility with legacy systems
- B. Support for high-resolution graphics and videos
- C. Availability of virtual reality (VR) troubleshooting tools
- D. Ability to play background music while using the system
Answer: A
Explanation:
Correct Answer. B. Compatibility with legacy systemsExplanation:
Compatibility with legacy systems ensures that the new ticketing system can seamlessly integrate with existing IT infrastructure, which is critical for maintaining continuity of operations and data integrity. This facilitates a smoother transition and reduces the risk of disruptions in service delivery.
Option A is incorrect because high-resolution media support is not typically crucial for ticketing system functionality.
Option C is incorrect as VR tools are not a standard requirement for ticketing systems and offer limited added value to basic ticket handling.
Option D is incorrect because playing background music is unrelated to operational efficiency or support capability.
NEW QUESTION # 86
What action is required when an employee realizes they have emailed proprietary company documents to an unauthorized external party by mistake?
- A. Do nothing as the email cannot be retrieved
- B. Send an email to the recipient asking them to ignore the previous email
- C. Inform their manager and follow the company's data breach protocol
- D. Try to delete the email remotely
Answer: C
Explanation:
Correct Answer. B. Inform their manager and follow the company's data breach protocol Informing the manager and following the data breach protocol ensures that the incident is documented and handled according to company policies, which may include attempting to mitigate the breach's impact.
Option A is incorrect because inaction can lead to potential data leaks and breaches of trust Option C is incorrect because simply asking the recipient to ignore the email does not secure the proprietary information Option D is incorrect because while remote deletion is a potential technical solution, it should be part of a broader protocol handled by IT security professionals
NEW QUESTION # 87
A user's MacOS has failed to boot, and they need to restore their system from a Time Machine backup.
What steps should they follow to initiate the restore process?
- A. Log into another Mac and access Time Machine remotely
- B. Boot into MacOS Recovery mode and choose 'Restore From Time Machine Backup'
- C. Reinstall MacOS, then restore from Time Machine during the setup
- D. Start the Mac in Safe Mode and access Time Machine
Answer: B
Explanation:
Correct Answer. B. Boot into MacOS Recovery mode and choose `Restore From Time Machine Backup' MacOS Recovery provides the option to restore the system from a Time Machine backup directly. This is the recommended method for restoring a system that won't boot.
Option A is incorrect because reinstalling MacOS before attempting to restore eliminates the possibility of a direct restore and may result in unnecessary data loss Option C is incorrect because Safe Mode is not designed for performing system restorations from Time Machine Option D is incorrect as Time Machine backups cannot typically be accessed remotely for a full system restore
NEW QUESTION # 88
A network technician is troubleshooting a new IPv6 deployment where end devices are only receiving link-local addresses.
What should be the technician's first step to ensure devices obtain global addresses?
- A. Manually set a global unicast address on each end device
- B. Confirm that the DHCPv6 server is configured to distribute global unicast addresses
- C. Check the physical connectivity of the end devices to the network switches
- D. Increase the subnet size on the network router
Answer: B
Explanation:
Correct Answer. A. Confirm that the DHCPv6 server is configured to distribute global unicast addresses Link-local addresses are automatically assigned to IPv6 devices on a local link; a device only receives a global unicast address from a DHCPv6 server if it is properly configured to do so.
Option B is incorrect.
Increasing the subnet size does not affect DHCPv6 address distribution.
Option C is incorrect. While physical connectivity issues can affect network access, they do not influence the type of IPv6 addresses assigned.
Option D is incorrect. Manually setting addresses is not scalable and does not resolve underlying DHCPv6 configuration issues.
NEW QUESTION # 89
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