Pass4training offer you the best valid and useful ServiceNow CIS-ITSM training material
Last Updated: Aug 21, 2026
No. of Questions: 200 Questions & Answers with Testing Engine
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The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management | 15-20% | - Change request lifecycle
|
| Topic 2: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 3: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 4: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 5: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 6: Incident Management | 15-20% | - Incident creation and management
|
| Topic 7: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 8: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 9: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 10: Problem Management | 10-15% | - Problem workflow and states
|
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