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Last Updated: Aug 20, 2026
No. of Questions: 125 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Execution | 23% | - Visit Execution Process - Order Capture and Order Submission - Promotion Check and Promotion Details - Photo Capture and Survey - Inventory Check and Product Listing - Visit Tasks and Task Types |
| Topic 2: Visit Planning and Execution Configuration | 15% | - Configuration of Order Capture and Order Submission - Configuration of Visit Tasks and Task Types - Configuration of Visit Plans and Visit Plan Targets - Configuration of Inventory Checks and Product Listings - Configuration of Promotion Checks and Promotion Details - Configuration of Photo Capture and Survey |
| Topic 3: Visit Planning | 23% | - Visit Plan and Visit Plan Targets - Visit Planning Process - Territory Management - Visit Schedule and Frequency |
| Topic 4: Store Execution | 15% | - Planogram Compliance - Store Execution Process - Store Survey and Feedback - Assortment Monitoring |
| Topic 5: Admin and Configuration | 12% | - Mobile Configuration - Consumer Goods Cloud Data Model - User Setup and Permissions - Reports and Dashboards |
| Topic 6: Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback - Configuration of Planogram Compliance |
1. When performing a search in an inventory check task which products are considered for the search?
A) All products owned by the user
B) All products in the organization
C) All products created by the user
D) All products associated with the retail store
2. ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?
A) Customers can choose from all plans in the price book.
B) Supported by Digital Commerce APIs
C) Service Continuity
D) Moving to/out from the bundled offer
E) History of Subscription Updates and Traceability
3. Which Action Plan Type should be selected when creating an Action Plan for Consumer Goods Cloud?
A) Visit Execution
B) Industries
C) Assessment Task Plan
D) Visit Planning
4. Which field is required for setting up Retail Store KPIs?
A) Promotions
B) Effective to
C) Retail Store Group
D) KPI Type
5. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. As part of Internet order fulfillment, UC warehouse agents will use Salesforce to enter a router's barcode and enter the shipping tracking number for the router.
How should a Communications Cloud Consultant solve this requirement?
A) Configure a Manual Task Orchestration Item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a Manual Task Orchestration Item that will launch a Flow to enter the router's barcode number and shipping tracking number
C) Configure a Push Event Orchestration Item that will receive the router's barcode number and shipping tracking number
D) Configure an Autotask Orchestration Item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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