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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1. An internal service provider embedded within a business unit
2. An internal service provider that provides shared IT services
3. An external service provider

A) 2 and 3 only
B) 1 and 3 only
C) 1 and 2 only
D) All of the above

2. When should tests for a new service be designed?

A) After the service has been designed, before the service is handed over to Service Transition
B) At the same time as the service is designed
C) Before the service is designed
D) As part of Service Transition

3. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Level Management
B) Change Management
C) Service Asset and Configuration Management
D) Incident Management

4. Which of the following do Service Metrics measure?

A) Infrastructure availability
B) Processes and functions
C) The end to end service
D) Maturity and cost

5. What would be the next step in the Continual Service Improvement Model (CSI) after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A) How much did it cost?
B) What is the Value On Investment?
C) How do we keep the momentum going?
D) What is the Return On Investment?

Solutions: