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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Weisheit
B) Daten
C) Wissen
D) Information

2. Wo sollten Details einer Problemumgehung immer dokumentiert werden?

A) Der Problembericht
B) Der IT Service Continuity Plan
C) Das Service Level Agreement (SLA)
D) Das Availability Management Information System

3. Welches der folgenden Beispiele ist ein Beispiel für Selbsthilfefunktionen?

A) Ein Software-Update, das automatisch auf alle Laptops in einer Organisation heruntergeladen wird
B) Ruft den Service Desk an, um Standardänderungen zu registrieren
C) Menügesteuerter Funktionsumfang für den Zugriff auf Serviceanfragen
D) Software, mit der Programmierer Code debuggen können

4. Welche der folgenden Aspekte gehören zum Service-Design?
1.Architekturen
2. Technologie
3.Service Management Prozesse
4.Metrics

A) nur 2 und 3
B) Alle oben genannten
C) nur 1, 2 und 4
D) nur 1

5. "Service Management besteht aus einer Reihe spezialisierter organisatorischer Funktionen, mit denen Kunden einen Mehrwert in Form von Services erzielen können." Zu diesen speziellen organisatorischen Fähigkeiten gehören: Welche der folgenden Funktionen?

A) Funktionen und Prozesse
B) Menschen, Produkte und Technologie
C) Anwendungen und Infrastruktur
D) Märkte und Kunden

Solutions: