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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Service Level Management, Availability Management, Supplier Management und IT Service Continuity Management?

A) Servicebetrieb
B) Servicestrategie
C) Serviceübergang
D) Service Design

2. Welcher Prozess ist dafür verantwortlich, dass ein Dienst oder eine Anwendung ordnungsgemäß getestet wird?

A) Service Level Management
B) Freigabe- und Abteilungsverwaltung
C) Service Asset- und Konfigurationsmanagement
D) Wissensmanagement

3. Betrachten Sie die folgende Liste:
1) Ändern Sie die Berechtigung
2) Change Manager
3) Change Advisory Board (CAB) Als was werden diese BEST bezeichnet?

A) Funktionen
B) Stellenbeschreibungen
C) Rollen, Personen oder Gruppen
D) Mannschaften

4. Das Hauptziel des Service Level Managements ist:

A) Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird
B) Ausführen der Service Operations-Aktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
C) Zum Erstellen und Auffüllen eines Servicekatalogs
D) Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen

5. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?

A) Der Wert einer Dienstleistung
B) Kundenzufriedenheit
C) Gesamtbetriebskosten (TCO)
D) Key Performance Indicators (KPIs)

Solutions: