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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Verify that Eligible for Service is selected on the product item.
B) Verify that Root Catalog is selected on the product groups.
C) Validate that the product item is active and published.
D) Validate that AllowDuplicate is selected on the product item.

2. Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?

A) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
B) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
C) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

3. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the users of the roles who have the "delete activities" access.
B) Remove the "delete activities" role from all the users who have this role.
C) Remove the "delete activities" privilege from all the roles for users who have this access.
D) Remove the "delete activities" button from all pages used by the users who have this access.

4. Which two keyboard shortcuts can be modified?

A) Create Service Request
B) Save and Close
C) OK
D) Cancel
E) Save and Continue

5. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR title
B) Update SR assignee
C) Create SR
D) Update SR milestone
E) Delete SR by SR number

Solutions: