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Apple OS X Support Essentials 10.9 Sample Questions:

1. How do you start up an OS X Mountain Lion computer in Safe Mode?

A) Open Terminal, type safe_boot, press Return, and then restart the Mac.
B) Hold down Command-Option-P-R during startup.
C) Hold down Shift during startup.
D) Start up from the OS X Recovery partition, and then choose Safe Boot from the Startup Disk menu.

2. How does IPv4 addressing differ from IPv6 addressing?

A) OS X sharing services include DVD or CD sharing, ScreenSharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.
B) In Network preferences, all network service interfaces with a green status indicator are being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.
C) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
D) Most common IP addresses and subnet masks share the same IPv4 formatting. An IPv4 address is a 32-bit numberrepresented in four groups of three-digit numbers, known as octets, separated by periods. Each octet has a value between 0 and 255. An IPv6 address is a 128-bitnumber that's presented in eight groups of four-digit hexadecimal numbers separated by colons. This allows for a huge range of addresses, and as a result IPv6 addressing essentially includes subnet information.

3. ---
Three methods for uninstalling applications include:
Open Launchpad, hold down the Option key, and click the "X" button In the Finder, drag the primary application to the Trash and then empty the Trash Use a custom-built uninstaller package

A) What four methods can be used to restore from a Time Machine backup?
B) Which two methods can be used to automatically connect a network share?
C) What three primary sources can Migration Assistant pull from?
D) What three methods can be used to uninstall applications?

4. How do you engage Quick Look? Which applications support it?

A) The Activity Monitor application is used to monitor open processes and applications.
B) Quick Look is engaged by simply pressing the Space bar when a document is selected. Applications that support Quick Look include the Finder, Time Machine, Mail, and most open and save browser dialogs.
C) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
D) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.

5. From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

A) In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
B) In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
C) From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
D) From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.

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