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Updated: Aug 01, 2026
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Salesforce Plat-Con-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified OmniStudio Consultant |
| Exam Number: | Plat-Con-201 |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | USD 200 (+ applicable taxes) |
| Related Certifications: | Salesforce Certified Platform Consultant Salesforce Certified Administrator |
| Passing Score: | 63% |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based |
| Available Languages: | English |
| Recommended Training: | OmniStudio Documentation Prepare for your OmniStudio Consultant Credential (Trailmix) |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Plat-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce platform and low-code tools |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/omnistudio-consultant |
Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
| FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
| Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices |
| Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
A) Omniscript
B) FlexCards
C) Lightning web components
D) Visualforce Page
2. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list.
A) Calculation Action
B) Lookup
C) Select
D) Date Mapper Extract Action
3. A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
A) Text Area
B) Input Block
C) Headline
D) Step
4. A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product that is passed to the OmniScript with product details including the unit price, and specifies the grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to return the quote. Which two tools should be used to meet these requirements?
Choose 2 answers
A) Expression Set
B) DataRaptor Transform
C) DataRaptor Extract
D) Decision Matrix
5. A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?
A) Flexcards
B) Omniseripts
C) Integration Procedures
D) Data Mappers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: B |
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