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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: OmniStudio and Low-Code Configuration | - FlexCards for UI composition - OmniScript design and execution - DataRaptor and Integration Procedures |
| Topic 2: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 3: Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| Topic 4: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Topic 5: Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
- B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
- C. Create one decomposition relationship each from all commercial offerings to the same technical product
- D. Create one decomposition relationship each via one parent class product from all commercial offerings
Correct Answer: D 🗳️
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A communications company wants to improve their quote to order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience. What approach should a Consultant take during planning to ensure optimal development and time to market?
- A. UX experience is the most important. Fully design and validate the UX before designing the integration step.
- B. Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
- C. Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.
- D. Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
Correct Answer: C 🗳️
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An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design a contract creation and contract renewal flows
- B. Design order capture and order fulfillment flows
- C. Design a quoting flow to negotiate price and discount approval process.
- D. Design opportunity management flows and convert the opportunity to quote.
Correct Answer: C,D 🗳️
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Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related.
They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
- B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
- C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- D. Create another matrix for OTC ' s and add all the attributes from Account and product as input and price as Output.
Correct Answer: D 🗳️
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A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
- A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
- B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object Configure a single asynchronous callout
- C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
- D. Use the versioning feature and comparing the prices for the version product after having enabled the feature
Correct Answer: D 🗳️
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