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Last Updated: Sep 24, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 3: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 4: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 5: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 6: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 7: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 8: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 9: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
Which of the following features are part of company configuration?
There are four correct answers.
Correct Answer: A,B,D,F 🗳️
Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
Correct Answer: B,C,D 🗳️
Which of the following is not a crowd role?
Choose the correct answer.
Correct Answer: C 🗳️
What kinds of checkout processes are supported?
There are two correct answers.
Correct Answer: B,C 🗳️
The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
Correct Answer: A 🗳️
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