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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BSM Solution Areas | 30% | - Network Management - Service Intelligence and Analytics - Systems and Infrastructure Management - Application Performance Management - Operations Bridge and integration |
| Topic 2: HP BSM Overview and Value Proposition | 25% | - Business Service Management concepts - Value propositions for IT executives and stakeholders - HP BSM architecture and components - Competitive differentiators |
| Topic 3: Selling and Qualification Process | 20% | - Identifying opportunities and customer personas - Positioning and closing strategies - Discovery and qualification questions |
| Topic 4: Customer Challenges and Solution Alignment | 25% | - ROI and business benefit communication - Business and IT operational challenges - Mapping challenges to BSM capabilities |
HP Selling HP BSM Solutions Sample Questions:
Which statement best links a customer problem to a solution capability for Application Performance Management?
- A. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- B. Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- C. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
- D. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)
- A. improving customer and business satisfaction
- B. guaranteeing that service desk tickets are prioritized
- C. pre-empting problems before they cause an outage
- D. monitoring security breaches more effectively
- E. providing better asset management tracking
Which statement best links a customer problem to a solution capability for the entire BSM solution?
- A. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- B. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- C. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
- D. Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
Which IT activity is supported by the BSM Network Management Solution?
- A. providing cross-domain visibility of IT infrastructure events to remove duplication
- B. end-user monitoring to track business service levels
- C. providing proactive policy enforcement and compliance reporting
- D. improving application quality testing
Which customer challenge does BSM Application performance management most specifically address?
- A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- B. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- C. inability to detect the root-cause of an application problem
- D. inability to provide a holistic and cross-domain view of their entire IT infrastructure
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