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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| Topic 2: Use Cases and Business Scenarios | - Business service impact analysis - IT service monitoring and incident management |
| Topic 3: HP BSM Solution Architecture | - Integration with IT operations and monitoring tools - Key components and platform overview |
| Topic 4: Selling HP BSM Solutions | - Customer needs analysis and positioning - Competitive differentiation and value messaging |
HP Selling HP BSM Solutions Sample Questions:
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. end-to-end business process monitoring
- B. cross-domain event tracking and management capability
- C. reduced costs through tool consolidation
- D. real user monitoring
- E. business process testing and reporting
What is the most correct value proposition for HP Software's BSM Network Management Solution?
- A. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
- B. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- C. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- D. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
- A. providing cross-domain visibility of IT infrastructure events to remove duplication
- B. end user monitoring to track business service levels
- C. providing faster mean time to resolution (MTTR)
- D. proactively enforcing policy and compliance reporting
- E. improving consistency in application testing
Which statement best links a customer problem to a solution capability for Network management?
- A. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- B. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- C. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
- D. Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?
- A. How often do you update application revisions across your network?
- B. Do you have the ability to integrate fault, availability, performance, and configuration management?
- C. Have you experienced customer satisfaction issues for accessing your applications?
- D. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
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