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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about customer challenges relating to productivity?

A) IT spends most of its time reacting to data breaches.
B) People who work remotely are half as productive as people who work in an office.
C) 90% of business leaders define distractions as IT's #1 challenge.
D) Business leaders define productivity as their IT department's number one priority.

2. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Next Business Day onsite + Labeling and Tagging
B) Deinstallation + Image load + Installation services
C) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D) Installation services + Labeling and Tagging + Data and Device Security

3. Why is it important to register HP Services?

A) It is less expensive to replace registered HP devices than devices that are not registered.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) Registering HP Services entitles the customers to valuable rebates.
D) Registering HP Services is required to set up automatic renewal of services.

4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Next Business Day Onsite
B) Configuration and Installation Services
C) Data Migration Services
D) Priority Services and Configuration Services

Solutions: