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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is an objective of release and deployment management?

A) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
B) To ensure that the overall business risk of change is optimized
C) To define and agree release and deployment plans with customers and stakeholders
D) To standardize methods and procedures used for efficient and prompt handling of all changes

2. What is a service delivered between two business units in the same organization known as?

A) Strategic service
B) External service
C) Delivered service
D) Internal service

3. What is the act of transforming resources and capabilities into valuable service better known as?

A) Service support
B) Resource management
C) Service management
D) Incident management

4. Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

A) Risk register
B) Change proposal
C) Service request
D) Change policy

5. Which one of the following is an objective of service transition?

A) To ensure that service changes create the expected business value
B) To negotiate service levels for new services
C) To plan and manage entries in the service catalogue
D) To minimize the impact of service outages on day-to-day business activities

Solutions: