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Avaya 132-S-816 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Specialist - IP Office Implement & Support Elective Exam |
| Exam Number: | 132-S-916.2 / 132-S-816 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Real Exam Qty: | 60-70 |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) - IP Office Platform Avaya IP Office Certification Track |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya IP Office Documentation Library Avaya IP Office Implementation and Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Official Certification Portal |
| Sample Questions: | Avaya 132-S-816 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored exam |
| Pre Condition: | Recommended: Basic knowledge of IP telephony, networking, and hands-on experience with Avaya IP Office systems; no mandatory prerequisite exams |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 132-S-816 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Upgrades | 15% | - Software updates and system upgrades - Backup and restore procedures - Log management and monitoring tools |
| Troubleshooting & Support | 20% | - Fault isolation and diagnostic methods - Common call flow and connectivity issues - Alarm handling and system recovery |
| IP Office System Architecture & Components | 20% | - Networking and connectivity requirements - Software editions and licensing model - Hardware platforms and control units |
| Telephony & User Administration | 20% | - Call routing, inbound/outbound rules - Voicemail and messaging setup - User, extension, and group configuration |
| Installation & Initial Configuration | 25% | - License activation and feature enablement - IP Office Manager installation and usage - System setup and basic configuration |
Avaya Specialist - IP Office Implement & Support Elective Exam : 132-S-916.2 Sample Questions:
1. Which two tools are used in new installations for both Customer Provided Equipment (CPE) and Avaya hardware installations? (Choose two.)
A) Data Collection Tool (DCT)
B) All Tasks Wizard
C) Modular Messaging Configuration Wizard (MMCW)
D) gvconfig.exe
2. Which two statements about Caller Applications are correct? (Choose two.)
A) Callers can reach the Auto Attendant from any Caller Application.
B) Caller Applications can be created using the TUI.
C) Callers can reach Caller Applications from the Auto Attendant.
D) Caller Applications allow you to extend the TUI by creating additional menus and prompts.
3. Which application display indicates an installed tracing system?
A) Avaya Messaging Application Server (MAS) Features List window
B) Event Viewer window
C) Voice Mail System Configuration window
D) Caller Applications Editor window
4. A customer asks for details of the number of outgoing calls made by the Modular Messaging (MM) system last week. How would you find this information?
A) Use the Reporting tool and select Port Statistics.
B) Check the Outgoing call records in Port Monitor.
C) Look at the Windows Application Event log event 1531 "Daily Summary of Modular Messaging Software Statistics."
D) Use the Operational History viewer and look for the outgoing call count.
5. You want to administer a personal operator for a subscriber. You open the mailbox profile and input the operator's extension. However, when you click the pulldown menu for Personal Operator Schedule, the only possible choice is (none).
What must be done to allow more choices?
A) Define an attendant schedule on the Attendant Schedule tab in the TUI heading of VMSC.
B) Modify the subscriber's Class of Service to allow this feature.
C) Delete the mailbox and rebuild a new one.
D) Type in the name of a new schedule, right-click, and choose Edit.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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