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Avaya 3001 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Configuration and Maintenance Exam |
| Exam Number: | 3001 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | Approximately 84–90 questions |
| Related Certifications: | Avaya IP Office Platform certification Avaya ACIS (IP Office) credential |
| Recommended Training: | Avaya IP Office Training (official courses via Avaya Learning) |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 3001 Sample Questions |
| Exam Way: | Proctored exam (online or authorized test center, depending on region and Avaya Learning policies) |
| Pre Condition: | Typically requires foundational IP Office knowledge; ACIS-level knowledge is recommended before attempting ACSS-level certification. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IP Office System Installation and Configuration | - Hardware and platform components
|
| Topic 2: Voice Services and Telephony Features | - SIP and trunk configuration
|
| Topic 3: Maintenance, Troubleshooting, and System Monitoring | - System diagnostics
|
| Topic 4: User, Extension, and Group Management | - User provisioning
|
Avaya IP Office Configuration and Maintenance Sample Questions:
1. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
A) The telephone must be changed from SIP to H.323.
B) The telephone firmware requires an upgrade.
C) The telephone requires an IP 500 control unit.
D) The telephone MAC address must registered in IP Office.
2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A) Primary Server IP Address configured on the secondary server
B) License for the secondary VoiceMail Pro Server
C) Secondary VoiceMail Pr Server installed on the network
D) Backup Server IP Address configured on IP Office
3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.
4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?
A) CCR
B) One-X Portal
C) Voicemail Pro
D) ContactStore
E) IIS
5. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
Which application would satisfy the customer's requirement?
A) Message Manager
B) Outcalling
C) Unified Messaging
D) Voicemail Pro with IMS
E) Voicemail Pro with UMS
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: E |
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