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Updated: Sep 13, 2026
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Real Exam Qty: | 55 - 65 |
| Exam Duration: | 90 minutes |
| Exam Price: | Approx. $125 - $150 USD |
| Passing Score: | Not publicly disclosed by Avaya |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Common implementation issues and fixes - Backup, restore, and system health |
| Call Routing and Vectoring | 20% | - Skill levels and routing strategies - Vector programming and VDN configuration - Call treatment and queuing logic |
| Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
| Avaya Aura Communication Manager | 25% | - Platform architecture and licensing - Integration with CMS - ACD and EAS configuration |
| Reporting and Performance Management | 20% | - Real-time and historical reporting - Data verification and validation - Agent, split, and service level metrics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. The arrow an the CMS menu is up
- B. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- C. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- D. The /cms/install/logdir/admin. log shows a link is operational.
- E. From the CMS menu. Maintenance Connection Status shows a link operational.
Correct Answer: A,D,E 🗳️
In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?
- A. Vector
- B. Split
- C. Agent
- D. Skill
Correct Answer: D 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
- A. VDN farm
- B. Hunt Group farm
- C. Agent Login ID farm
- D. Vector farm
Correct Answer: A 🗳️
Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
- A. Timetable can be used to schedule a LAN backup of the customer's data.
- B. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
- C. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
- D. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
- E. Timetable can be used to schedule a LAN backup of the customer's system.
Correct Answer: B,C 🗳️
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly backup was in contention far the nightly archiver for ACD3.
- B. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
- C. The nightly archiver for ACD3 failed to run successfully.
- D. The nightly archivers far ACD1 and ACD2 have not complete yet.
Correct Answer: B 🗳️
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