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Updated: Jul 25, 2026
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Relevant Exam Topics to Know
All in all, the coverage of 72200X exam is categorized into 5 primary sections. It kicks off with Avaya core architecture, outlining the significance of Communication Manager, Session Manager, System Manager, and Media Server. You should also learn how to identify differences between private & public networks as well as how to troubleshoot their corresponding features. The next key area is about the basic voice network standards and processes. Here, you need to work on your proficiency in distinguishing aspects such as Call and Media Processing, SIP Signaling, Trust Management, Call Routing, and SMGR database. Describing Trace SIP Registration, Configured Network Regions, IP Codecs, Shared Bandwidth Management, and Call Admission Control is another pertinent skillset you should practice on. For the succeeding part, this involves the core components of Avaya, including the fundamental tools used in the platform. More so, make sure you put extra effort into understanding CM License, Synchronization, and Certificates. It’s also a relevant factor to be able to do tasks such as performing a list trace, verifying CM software version, obtaining alarm reports, validating SM license status, downloading traceSM log files, handling SM100 detail, and verifying AAMS statuses. For the last two sections, they tackle the imperative call and message flows as well as troubleshooting functions. The former takes on your abilities to administer a call flow for various setups including SIP-to-SIP, SIP-to-H.323, and H.323-to-SIP endpoints. The latter, on the other hand, gives emphasis on key processes to authenticate system status, corroborate existing configurations, evaluate non-functional devices, and resolve any Avaya-related issues.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22212
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Avaya 72200X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura Core Components Support Exam |
| Exam Number: | 72200X |
| Real Exam Qty: | 60-65 |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACSS-7220 Avaya Aura Core Components Support |
| Sample Questions: | Avaya 72200X Sample Questions |
| Exam Way: | Pearson VUE testing center or online proctored exam |
| Pre Condition: | Recommended completion of Avaya Aura Core Components Integration training or equivalent experience. Candidates should have knowledge of SIP, VoIP, System Manager, Session Manager, Communication Manager, Media Server, and Device Services. |
| Official Syllabus URL: | https://www.avaya.com/ |
Avaya 72200X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and SIP Fundamentals | - SIP Signaling and Call Flows - Network Regions and Codec Configuration - VoIP Fundamentals |
| Troubleshooting Tools and Techniques | - Log Collection and Analysis - Alarm and Event Interpretation - TraceSM and SIP Trace Analysis - Problem Isolation Methodologies |
| Avaya Aura Core Architecture | - Identify Avaya Aura Core Components - Core Solution Architecture - Component Roles and Functions |
| System Manager and Session Manager Support | - User and SIP Entity Management - System Manager Administration - Session Manager Troubleshooting |
| Communication Manager Support | - Communication Manager Configuration Verification - Endpoint Registration Issues - Dial Plans and Routing |
| Media Server and Device Services | - Avaya Aura Device Services Functions - Media Server Status and Diagnostics - Service Monitoring and Alarms |
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