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Updated: Jul 23, 2026
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) |
| Exam Price: | Approx. $125 - $150 USD |
| Real Exam Qty: | 55 - 65 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Performance Management | 20% | - Agent, split, and service level metrics - Real-time and historical reporting - Data verification and validation |
| Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - System administration and data collection - CMS architecture and components |
| Avaya Aura Communication Manager | 25% | - Integration with CMS - ACD and EAS configuration - Platform architecture and licensing |
| Call Routing and Vectoring | 20% | - Skill levels and routing strategies - Call treatment and queuing logic - Vector programming and VDN configuration |
| Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Common implementation issues and fixes - Backup, restore, and system health |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A) Vector
B) Split
C) Agent
D) Skill
2. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A) BCMS is interval based and CMS is call based.
B) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
3. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A) VDN counted calls
B) Target service level
C) expected Wait Time (EWT)
D) Activate on oldest call waiting
4. To activate, which three options require an Avaya authorization password? (Choose three)
A) the number of agents that the CMS can report on
B) the number of users that can be administered in the CMS
C) the number of ACDs that the CMS system can monitor
D) simultaneous CMS Supervisor logins
E) features assigned to each user
5. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 135.9.56.56
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 192.168.2.2
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: A,C,D | Question # 5 Answer: D |
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