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Updated: Sep 17, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Complete & valid ITIL-4-CDS training questions for 100% pass!
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ITIL-4-CDS Online Engine
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ITIL-4-CDS Self Test Engine
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ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support (CDS) |
| Exam Number: | ITIL-4-CDS |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert CPD / Continuous Professional Development) |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple-choice questions, Scenario-based questions |
| Available Languages: | Multiple local languages via PeopleCert delivery platform, English |
| Exam Price: | Varies by region (~USD 250–500) |
| Recommended Training: | ITIL 4 CDS Official Training (PeopleCert) |
| Exam Registration: | PeopleCert Official Exam Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Available via online proctored exam or authorized test center. |
| Pre Condition: | ITIL 4 Foundation certification is required prior to attempting this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Streams and Service Delivery | - Workflow optimization
|
| Service Performance and Measurement | - Metrics and KPIs
|
| Team Collaboration and Shift-Left Approach | - Collaborative practices
|
| Organizational Structure and Service Value System | - Service value chain integration
|
| ITSM Practices in Create, Deliver and Support | - Service Desk
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
What approach can ensure testing happens earlier in the development lifecycle?
- A. Managing work as tickets
- B. Service integration and management
- C. Robotic process automation
- D. Shift-left
Correct Answer: D 🗳️
When verifying that an incident has been resolved, which is an example of value as perceived by a user?
- A. An accurate and complete incident record, enabling subsequent trend analysis of incidents
- B. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
- C. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
- D. An incident resolved within the target SLA time, enabling efficient use of service desk resources
Correct Answer: C 🗳️
Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?
- A. Self-service portals
- B. Topic-based forums
- C. Event surveys
- D. Social media
Correct Answer: B 🗳️
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?
- A. Monitoring and event management
- B. Problem management
- C. Service desk
- D. Release management
Correct Answer: C 🗳️
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
- A. Engaging with a supplier to outsource tasks
- B. Reducing the charges for less busy periods
- C. Increasing the number of test specialists
- D. Introducing continuous integration and deployment
Correct Answer: B 🗳️
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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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Once download and installed on your PC, you can practice ITIL-4-CDS test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
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