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Updated: Jul 14, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which of the following statements about the four dimensions of product and service management is CORRECT?
A) All four dimensions are critical to effective and efficient facilitation of value
B) All four dimensions apply only to product design and not to management practices
C) Each dimension on its own is sufficient to achieve the desired outcomes
D) All four dimensions focus mainly on the activities of the service value chain
2. Which chapter of a practice guide provides recommendations for the successful automation of the practice?
A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology
3. Which service value chain activity relates with buying new products?
A) Obtain/build
B) Improve
C) Engage
D) Plan
4. An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?
A) Involve people who have little or no prior knowledge of the service
B) Identify who the consumer is and why they use the service
C) Select the right message and method to communicate with stakeholders
D) Avoid applying risk management when reusing existing processes
5. What does a service journey describe?
A) The end-to-end lifecycle of a product
B) The internal workflows and processes of a service provider
C) The sequence of value chain activities
D) End-to-end interactions between a service provider and a service consumer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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