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Updated: Sep 13, 2026
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The total cost of the exam is USD$189.00. This price will be charged per candidate.
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ISEB ITILF2011 Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Exam Number: | ITILF2011 |
| Available Languages: | Spanish, Portuguese, English, Other translations, German, French |
| Certificate Validity Period: | N/A (does not expire) |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | Varies by Examination Institute |
| Related Certifications: | ITIL Master ITIL Expert ITIL Practitioner ITIL Intermediate |
| Sample Questions: | ISEB ITILF2011 Sample Questions |
| Exam Way: | Administered by Accredited Examination Institutes or PeopleCert; closed book multiple choice |
| Pre Condition: | None (no prerequisite) |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
ISEB ITILF2011 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Processes, Functions, Roles | |
| Key Principles and Models | |
| The ITIL Service Lifecycle | - Service Design - Service Operation - Service Strategy - Continual Service Improvement - Service Transition |
| Technology and Architecture | |
| Generic Concepts and Definitions | |
| Service Management as a Practice |
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