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Updated: Sep 14, 2026
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Microsoft MB-340 Exam Format
Exam Format: multiple-choice, build list, case studies, drag-and-drop, and hot area.
Exam Duration: 90 minutes
Exam Length: 40-60 Questions
Passing score: 700
Language: English
Microsoft MB-340 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Configure Dynamics 365 Commerce Headquarters (25-30%) | |
| Configure prerequisites and commerce parameters | - create employee and customer address books - configure and manage retail workers - assign address books to customers, channels, and workers - create email templates and email notification profiles - configure organizational hierarchies and hierarchy purposes - configure Commerce shared parameters - configure company-specific Commerce parameters |
| Describe and configure additional functionality | - create and configure channel and sales order attributes - configure commissions and sales representatives - configure payment methods and card types - configure and manage gift cards - describe Omni-channel capabilities including payments, orders, and returns - configure data distribution - create info codes, sub-codes, and info code groups - describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection |
| Manage statements | - describe advantages of using trickle feed-based posting - validate retail transactions by using the transaction consistency checker - configure and manage retail statement calculations and posting - troubleshoot statement posting issues |
| Configure Distributed Order Management (DOM) | - configure fulfillment profiles - configure cost components including shipping, handling, and packaging costs - configure management rules and parameters - monitor fulfillment plans and order exceptions |
| Configure order fulfillment | - configure modes of delivery including shipments, pick up, and carry out - configure curbside customer order pickup - configure charge codes, charge groups, and automatic charges - configure and assign order fulfillment groups |
Configure products, prices, discounts, loyalty, and affiliations (25-30%) | |
| Configure products and merchandising | - configure product category hierarchies - configure product attributes and attribute groups - configure assortments and product catalogs - manage product labels and shelf labels - describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations - configure recommendations - configure warranty settings - configure inventory buffers and inventory levels - configure products and variants including configuring barcodes |
| Manage pricing | - design and create price groups - configure pricing priorities - configure product pricing including smart rounding - configure catalog pricing - configure affiliation pricing - configure category pricing rules |
| Manage discounts and promotions | - configure discount parameters - configure channel or customer-specific discounts - configure quantity, shipping, tender-based, and threshold-based discounts - configure discount concurrency rules - manage coupons |
| Manage customers, loyalty, and affiliations | - configure client books - configure customer attributes - configure customer affiliations - configure loyalty programs, loyalty schemes, and reward points - manage loyalty tier calculations and processing |
Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%) | |
| Configure retail stores | - create a retail store - configure POS registers and devices - configure retail profiles - configure sales tax overrides - configure Task Management lists and parameters - define cash management processes - define shifts and shift management processes - configure channel return policies - describe offline capabilities and limitations |
| Manage store inventory | - configure availability calculations for products - manage inbound and outbound inventory operations - process customer pick-up and shipment orders - manage inventory processes including stock counts - look up product inventory - process serialized items |
| Perform POS operations | - perform sales and order processes - perform end of day processes - reconcile store cash - monitor store productivity by using task management and reporting features |
Configure and Manage Dynamics 365 Commerce call centers (10-15%) | |
| Configure call centers | - create a call center - configure and publish product catalogs - create product catalog scripts - configure fraud conditions, rules, and variables to trigger order holds - configure fraud alerts |
| Configure continuity orders and installment billing | - set up continuity programs and parameters - configure continuity order batch jobs - manage continuity child orders |
| Manage call centers | - create, modify, and process sales orders - process call center payments - manage order holds - create return merchandise authorizations (RMAs) - process returns, exchanges, and replacements |
Manage e-commerce (15-20%) | |
| Configure an e-commerce channel | - create an online store - configure an e-commerce site - configure channel assignments for an e-commerce site - configure ratings and reviews |
| Manage e-commerce content | - configure URLs and aliases - configure product detail pages and category pages - manage site themes, page fragments, templates, layouts, and pages - upload and manage digital assets including videos and images - set focal points and attribute values for media assets - configure publish groups |
| Operate an e-commerce channel | - create e-commerce orders - synchronize e-commerce orders - moderate ratings and reviews |
| Configure business-to-business (B2B) e-commerce | - describe differences between B2B and business-to-consumer (B2C) solutions - describe use cases for organizational modeling hierarchies - manage business partners and business partner users - configure product quantity limits |
Microsoft MB-340 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Number: | MB-340 |
| Exam Price: | USD 165 |
| Exam Format: | Scenario-based Questions, Multiple Choice, Active Screen, Case Study, Drag and Drop |
| Passing Score: | 700/1000 |
| Exam Duration: | 120 minutes |
| Available Languages: | English, German, Japanese, Spanish, Korean, Portuguese (Brazil), French, Chinese (Simplified) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year (renewal required) |
| Sample Questions: | Microsoft MB-340 Sample Questions |
| Exam Way: | Online proctored exam or test center delivery through Pearson VUE. |
| Pre Condition: | No mandatory prerequisite exam. Candidates should have experience with Dynamics 365 Commerce, retail operations, merchandising, pricing, inventory management, customer service, and point-of-sale solutions. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-340/ |
Why You Should Get Your Hands On Microsoft MB-340 Exam Study Guide
An In Depth Look At Microsoft MB-340 Exam: How to succeed in the exam, what it is like, and so forth
Microsoft MB-340 Exam: Success starts with you. This Study Guide is about MB-340 exam and preparation tips
The MB-340 Microsoft Dynamics 365 Functional Consultant exam is an exam associated with the Microsoft Dynamics 365 for Retail certification. Designed to test your core functional knowledge of Microsoft D365 for Retail, this exam will help you build comprehensive and in-depth knowledge of the products that are available within this particular solution. Microsoft MB-340 Dumps contains the most recent questions and answers of MB-340 practice exams. All our exams are made to the highest quality standards by certified subject-matter experts and are guaranteed to meet the requirements of any Microsoft certifications.
This article provides a complete overview of this certification exam along with exam objectives, syllabus topics, and the best resources that you can use in preparation for the MB-340 certification exam.
What are the features of the Microsoft MB-340 Exam?
With Microsoft Dynamics 365 Commerce Functional Consultant, you can develop a good understanding of the fundamental concepts of commerce. Microsoft Dynamics 365 Commerce Functional Consultant is an important certification for those who want to enter this IT field. Some of the modules that you need to master are available in this certification include Retail Management, Merchandising Execution, and Inventory Management, Order Management, Sales and Marketing, and Finance and Accounting. You will also get acquainted with the advanced features of Microsoft Dynamics 365 for Business. With our MB-340 exam dumps, you don't have to go through the headache of finding and purchasing multiple study material because we provide you with the best. Braindumps answer your queries with actual questions and answers, and they are designed to help you pass your exam easily. The MB-340 exam is one of the most important examinations in the Microsoft Certified Application Specialist (MCA) Program. Desktop question and answer are provided in order to prepare for this test by all students.
This certification program focuses on helping professionals achieve their goals by providing them with a number of tools and resources, so they can earn their Microsoft MB-340 Certification more easily. If you want to be successful in your IT career, then you have to enroll in the Microsoft Dynamics 365 Commerce Functional Consultant training program to help you prepare for your upcoming exam.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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