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This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
NEW QUESTION 17
A company plans to replace an existing e-commerce website by implementing Dynamics 365 Commerce. You deploy the environment and initialize e-commerce functionality.
You need to complete the configuration.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Configure an online store.
2 - Assign the online store to an organization hierarchy.
3 - Synchronize data to the Commerce Scale Unit.
4 - Create and publish the content pages.
5 - Create a site.
Reference:
https://docs.microsoft.com/en-us/learn/modules/create-online-presence/
NEW QUESTION 18
A company uses a Dynamics 365 Commerce call center.
You need to restrict which agents can perform price overrides. You must also set limits on the value of the overrides.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a permission group and configure the allow price override to None Allowed.
- B. Assign a permission group to employees.
- C. Enable order price control for the call center.
- D. Configure a price override hold code within the call center parameters.
- E. Configure override permissions with cost markup percentage values.
Answer: C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-override-permissions
NEW QUESTION 19
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 20
A company uses Dynamics 365 Commerce.
The company wants to introduce a restriction that prevents all product labels from being generated automatically when product prices are updated.
You need to implement the restriction.
What should you do?
- A. Configure product labels in Released products
- B. Set the Product label to None in the Commerce shared parameters
- C. Disable the print option in Bar codes.
- D. Configure the product label report in the Commerce module
Answer: B
Explanation:
Reference:
https://msdynamicsworld.com/story/how-configure-product-labels-retail-microsoft-dynamics-ax-2012-r3
NEW QUESTION 21
A company uses Dynamics 365 Commerce.
A sales director wants to ensure that transactions aggregate and post in accordance with industry requirements.
You configure store posting to aggregate voucher transactions.
You need to complete the statement posting configuration.
Which configuration options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
https://docs.microsoft.com/en-us/dynamics365/commerce/statement-posting-eod
NEW QUESTION 22
A company is using the call center feature in Dynamics 365 Commerce.
Several customers require monthly sales orders that contain the same products and quantities. They need to have sales orders automatically created for them over time. The orders must be fully paid for before the orders are shipped.
You need to configure the system.
Which two parameters should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. First notice days from start
- B. Revenue journal name
- C. Continuity days before delivery
- D. Backorder - Number of days
- E. Cancellation notice day before order
Answer: B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-continuity-programs
NEW QUESTION 23
A company uses Dynamics 365 Commerce.
The company revises the receipt numbering format and POS operational policy rules.
You need to implement the new policy rules in the company's retail stores.
Which components should you reconfigure? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/reset_receipt_number_sequence
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-functionality-profile
NEW QUESTION 24
A customer order is placed on hold by the system for potentially fraudulent activity.
You need to determine which aspect of the order caused it to be placed on hold.
What should you do?
- A. View the fraud notes set on the order hold for the order.
- B. View the fraud details specified on the order hold for the order.
- C. View the order holds report and filter on the fraud hold code and order number.
- D. View the hold reason code set on the order hold for the order.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-fraud-alerts
NEW QUESTION 25
You need to configure pricing for the monthly price updates.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/price-management
NEW QUESTION 26
A company uses Dynamics 365 Commerce to create and manage customer sales orders.
You must send customers email updates when their order status changes.
You need to configure the system.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles
https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions
NEW QUESTION 27
A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.
Display order recaps.
Do not allow cross-selling or up-selling.
Enable Fraud checks.
Ensure that only authorized users can change the sales price of an item during order entry.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Create a warehouse.
2 - Create a Hold code and a Credit code.
3 - Create a call center.
4 - Enable order completion and order price control. Disable direct selling.
5 - Enable order price control. Disable aoder completion and direct selling.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-callcenter
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 28
A company implements a Dynamics 365 Commerce e-commerce website.
The company wants specific components to appear on a product page to help customers decide to purchase those products.
You need to configure the product page.
Which module types should you configure? To answer, drag the appropriate module types to the correct requirements. Each module type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/quick-tour-pdp
NEW QUESTION 29
You need to configure the mobile POS terminal used for the store pickups and connect the payment device.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/mpos-or-cpos
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-peripherals-overview
NEW QUESTION 30
You need to configure shipping charges.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-shipping-charges-for-online-stores
https://docs.microsoft.com/en-us/dynamics365/commerce/auto-charges-by-channel
NEW QUESTION 31
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users.
Create another call center and add User3 as a channel user.
For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 32
You need to configure the POS layout to include a process to retrieve the customer transaction for pickup in the store.
Which operation should you use?
- A. Pick up all products
- B. Conclude transaction
- C. Outbound operation
- D. Order fulfillment
- E. Recall transaction
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview
NEW QUESTION 33
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