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Updated: Oct 13, 2026

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Microsoft Dynamics 365 customer engagement Online Deployment Exam Certification Details:

Schedule ExamPearson VUE
Books / Training81071: Deployment in Microsoft Dynamics 365
Duration120 mins
Exam Price$165 (USD)
Number of Questions45-55
Exam CodeMB2-715
Passing Score700 / 1000
Sample QuestionsMicrosoft Dynamics 365 customer engagement Online Deployment Sample Questions
Exam NameMicrosoft Certified Solutions Associate (MCSA) - Microsoft Dynamics 365

MB2-715 - Microsoft Dynamics 365 customer engagement Online Deployment

The MB2-715 exam is part of the CRM Microsoft Dynamics Certification. This exam measures your ability to work with Dynamics CRM 2016.

This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 and Microsoft Online Business Solutions. They should also have an understanding of client device management and network administration and how to Customize and Configure it. The certification is for administrators, system engineers, functional consultants, partners, and project managers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:

  • Manage Dynamics CRM sales management components and product catalog
  • Integrate Microsoft Online Business Solutions, Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
  • Manage and Deploy instances, instances updates
  • Define and support Microsoft Dynamics 365 client environment
  • Import data into the Microsoft Dynamics 365
  • Mobile apps configuration for Microsoft Dynamics 365
  • Customize third party applications to use Microsoft Dynamics
  • Install and Deploy Microsoft Dynamics

Microsoft MB2-715日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Engagement Online Deployment
Exam Number:MB2-715
Related Certifications:MB2-716: Microsoft Dynamics 365 Customization and Configuration
MCSA: Microsoft Dynamics 365
Real Exam Qty:40-60
Certificate Validity Period:Retired on June 30, 2019
Exam Price:USD 165
Passing Score:700/1000
Exam Format:Scenario-based, Multiple choice, Multiple response, Case study
Available Languages:English
Exam Duration:120 minutes
Sample Questions:Microsoft MB2-715日本語 Sample Questions
Exam Way:Delivered through Pearson VUE testing centers and online proctored exam delivery (before retirement).
Pre Condition:Candidates should have experience with Dynamics CRM 2013 or later, Office 365 administration, Windows applications, relational database concepts, and business processes such as sales, marketing, and customer service.
Official Syllabus URL:https://www.microsoft.com/learning/en-us/exam-mb2-715.aspx

Microsoft MB2-715 Exam Syllabus Topics:

TopicDetails
Create a Customer Organizational Structure (25% - 30%)
Support the Microsoft Dynamics 365 client environment-Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365, ensure client devices meet the minimum hardware specifications, support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed, manage phone and tablet client environments
Deploy Microsoft Dynamics-Determine the proper edition of Microsoft Dynamics 365 suited for the client; determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment; create a deployment plan to meet organizational considerations
Import data into the Microsoft Dynamics 365 environment-Design a data import plan, import data through supported methodologies, upload data from on-premises to Azure, manage large volume migrations with the Data Loader service
Manage the Microsoft Dynamics 365 environment- Sign-up and cancel subscriptions, manage users, configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS), configure administrative access, assign roles
Administer the Microsoft Dynamics 365 Environment (25% - 30%)
Deploy instances-Deploy appropriate number and types of instances for designated environments, deploy sandbox and production instances, configure and edit instance properties
Manage instances-Switch an instance, reset an instance, delete an instance, copy an instance, manage regions and multiple tenant environments, manage storage and resources, manage administrative email notifications
Manage updates-Design a Microsoft Dynamics 365 update policy; review, approve, and skip updates; schedule updates
Integrate Microsoft Dynamics with Other Applications (20% - 25%)
Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics-Configure Exchange server synchronization for incoming and outgoing traffic, manage folder based tracking flows, manage SharePoint integration, enable OneDrive for Business, configure control access and folder structure for SharePoint
Integrate other Microsoft Online Business Solutions with Microsoft Dynamics-Manage OneNote integration, manage Microsoft Social Engagement integration, manage Yammer integration, manage workspace collaboration with Office 365 Groups, manage and configure Delve integration
Integrate customized and third party applications with Microsoft Dynamics-Configure and manage app modules, create customized function apps with App Designer, create site maps by using Design App Mapper, obtain access to additional apps through App Source and Power Apps
Manage Microsoft Outlook and Mobile Environments (25% - 30%)
Integrate Microsoft Dynamics 365 with Outlook-Manage supported environments for Microsoft Dynamics 365 for Outlook, deploy Microsoft Dynamics 365 for Outlook through multiple methods, configure Microsoft Dynamics 365 for Outlook to connect to multiple instances, configure synchronized fields, perform basic functions using the Microsoft Dynamics 365 App for Outlook interface
Manage and configure mobile apps for Microsoft Dynamics 365-Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for Phones and Tablets, configure entities and security privileges, manage CRM forms and dashboards

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-715.aspx

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