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Updated: Sep 22, 2026
No. of Questions: 230 Questions & Answers with Testing Engine
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Right Candidates for MB-240
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
Schedule exam
Languages: English, Japanese
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
How much Microsoft Microsoft Dynamics 365 Fundamentals Exam Cost
The price of the Microsoft Mobility and Devices Fundamentals exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
Microsoft MB-240 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Certificate Validity Period: | 1 year (renewable annually via free online assessment) |
| Exam Format: | Drag and drop, Case studies, Multiple choice, Best answer |
| Exam Price: | USD 165 (may vary by region) |
| Passing Score: | 700 / 1000 |
| Available Languages: | English, Korean, Portuguese (Brazil), French, German, Chinese (Simplified), Japanese, Spanish (Latin America) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 40-60 |
| Recommended Training: | Microsoft Learn MB-240 Learning Path Dynamics 365 Field Service Documentation |
| Exam Registration: | Microsoft Certification Exam Registration Pearson VUE Microsoft Exams |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored via Pearson VUE or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-field-service-functional-consultant-associate/ |
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Mobile and Customer Experience | 20% | - Mobile app configuration
|
| Topic 2: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 3: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 4: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 5: Work Order Management | 25% | - Manage work orders lifecycle
|
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