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To become certified, candidates must pass the ServiceNow CSA exam, which consists of 60 multiple-choice questions and must be completed within 90 minutes. CSA exam is administered through an online testing platform and is proctored to ensure the integrity of the certification process.
NEW QUESTION # 125
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
- A. Right click on Priority and select Configure Label
- B. Right click on Priority and select Configure Display Settings
- C. Right click on Priority and select Configure Column
- D. Right click on Priority and select Configure Dictionary
Answer: A,D
NEW QUESTION # 126 
You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?
- A. Context Menu > Form Layout > add the Save* button.
- B. All > System Properties > Ul Properties > Turn on the Save" button
- C. Context Menu > Form Design > add the Save'' button
- D. All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property
Answer: B
Explanation:
Explanation
To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.list URL suffix and filter by the property name1.
References
How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal
NEW QUESTION # 127
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
- A. Banner Image
- B. Preferred browser
- C. Browser tab title
- D. Base theme
- E. Header background color
- F. Font style
- G. Module text color
- H. Animation style
Answer: A,C,D,E,G
NEW QUESTION # 128
Security rules are defined to restrict the permission of users from viewing and interacting with dat a. What are these security rules called?
- A. Role Assignment Rules
- B. Scripted User Rules
- C. Access Control Rules
- D. CRUD Rules
- E. User Authentication Rules
Answer: C
NEW QUESTION # 129
Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?
- A. General to specific: Table ACL, Table.Field ACL, Parent Table, Field ACL
- B. Specific general: Table ACL, Parent Table ACL, Wildcard (*) ACL
- C. Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field ACL
- D. Top to bottom: Wildcard Table ACL, Parent Table ACL, Table ACL
- E. Bottom to top: Table ACL. Table.Field ACL, Parent Table. Field ACL
Answer: B
NEW QUESTION # 130
Which component of a table contains a piece of data for one record?
- A. Factor
- B. Datapoint
- C. Item
- D. Field
- E. Element
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_Da
NEW QUESTION # 131
What are the 5 provided Roles by ServiceNow?
- A. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
- B. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
- C. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.
- D. System Administrator: The admin role provides access to all platform features, applications, functions and data.
- E. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
Answer: A,B,C,D,E
NEW QUESTION # 132
Which allows the creation of a task-based record from Service Catalog?
- A. Assignment Rule
- B. Record Producers
- C. UI Builder
- D. UI Actions=
- E. Flow Designer
Answer: B
NEW QUESTION # 133
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period) - B. Event Log is the same as the Event Registry
- C. Event Log is formatted in the Log style, the Event Registry displays different fields
- D. Event Log contains generated Events, the Event Registry is a table of Event definitions
Answer: D
NEW QUESTION # 134
A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?
- A. Additional Info
- B. Related Links
- C. Related Lists
- D. More Info
Answer: C
NEW QUESTION # 135
Which one of the following statements best describes the purpose of an Update Set?
- A. By default, the changes included in an Update Set are visible only in the instance to which they are
applied - B. By default, an Update Set includes customizations, Business Rules, and homepages
- C. An Update Set is a group of customizations that is moved from Production to Development
- D. An Update Set allows administrators to group a series of changes into a named set and then move this
set as a unit to other systems
Answer: D
NEW QUESTION # 136
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
- A. Can Read
- B. Cannot Author
- C. Can Contribute
- D. Can Write
- E. Can Author
Answer: C
NEW QUESTION # 137
What is generated from the Service Catalog once a user places an order for an item or service?
- A. An SLA
- B. A change request
- C. A request
- D. An Order Guide
Answer: C
NEW QUESTION # 138
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
- A. Financial Management
- B. Configuration Management (CMDB)
- C. Performance Analytics
- D. Discovery
- E. Service Mapping
Answer: B,D,E
Explanation:
Explanation
Configuration Management (CMDB) is a product that allows users to identify and track components of their infrastructure, such as servers, applications, databases, networks, and devices, and their relationships1. CMDB provides a single source of truth for IT assets and services, and supports IT service management processes1.
Discovery is a product that automatically scans the network and populates the CMDB with the discovered infrastructure components and their attributes2. Discovery uses probes, sensors, and patterns to identify and classify IT assets, and updates the CMDB with any changes2.
Service Mapping is a product that creates a top-down view of the infrastructure components that support a specific business service, such as ecommerce3. Service Mapping uses discovery data and application traffic analysis to map the dependencies and relationships between IT assets and services, and displays them in a graphical interface3.
References
Configuration Management Database (CMDB) - ServiceNow1
Discovery - ServiceNow2
Service Mapping - ServiceNow3
NEW QUESTION # 139
The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?
- A. Layout
- B. Format
- C. Style
- D. Configure
Answer: C
NEW QUESTION # 140
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
- A. Common Services Data Model (CSDM)
- B. Configuration Management Database (CMDB)
- C. Information Technology Service Management (ITSM)
- D. Information Technology Infrastructure Library (ITIL)
Answer: A
NEW QUESTION # 141
What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)
- A. On the Filter Menu, select Group By > Category
- B. On the Category column title, click Context menu > Group By Category
- C. On list Context Menu, select Group By > Category
- D. Click Group On icon, select Category
- E. On Navigator Filter, type tablename.group.category and press enter
Answer: B,C
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_GroupedLists.h
NEW QUESTION # 142
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
- A. CI Use Case Modeler
- B. Common Service Data Model (CSDM) product view
- C. Scenario Dashboard
- D. CMDB Use Case Modeler
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/reference/c
NEW QUESTION # 143
What is used to determine user access to knowledge bases or a knowledge article?
- A. sn_kb_read, sn_article_read
- B. User Criteria
- C. Read Access Flag
- D. Privacy Settings
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/u
NEW QUESTION # 144
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
- A. Process Automation > Active Flows
- B. Process Automation > Flow Designer
- C. Process Automation > Flow Administration
- D. Process Automation > Workflow Editor
- E. Process Automation > Process Flow
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/co
NEW QUESTION # 145
What access does a user need to be able to import anicies to a knowledge base?
- A. sn_knowledge_contripute
- B. Can contribute
- C. sn_knowledge_import
- D. Can import
Answer: B
NEW QUESTION # 146
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Preparing for the ServiceNow CSA exam requires a deep understanding of ServiceNow functionality and best practices. ServiceNow offers a range of training courses and resources to help candidates prepare for the exam, including online courses, instructor-led training, and study guides. It is also recommended that candidates gain hands-on experience with ServiceNow by working on real-world projects or implementing ServiceNow in a test environment. With the right preparation and dedication, passing the ServiceNow CSA exam can be a valuable asset in advancing an IT career.
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