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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?

A) Content Repository
B) Social Content Management
C) Media Content Services
D) File Management Integration

2. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Social Analytics
B) Telemarketing surveys
C) eCommerce checkout carts
D) Online Forms

3. What is the second step in Social Business AGENDA?

A) Gain social trust
B) Growth markets
C) Globalization
D) Give competitive pricing

4. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Security
C) Operations and Human Resources
D) Manufacturing and Supply Chain Management

5. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Lotus Symphony
B) IBM Lotus Organizer
C) IBM Rational Application Developer
D) IBM Sametime

Solutions: