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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

What does sustainability assure in the context of a service or product?

A. The service will meet the agreed requirements
B. The service will continually meet requirements for environmental responsibility
C. The service supports the performance of the consumer
D. The service delivers the required functionality to meet business needs

Question 2

Which of the following is TRUE regarding services and desired outcomes?

A. Services always result in positive effects without exceptions
B. Services completely eliminate risks associated with achieving outcomes
C. Services guarantee that all intended outcomes will be achieved
D. Services may have unintended and surprising outcomes, both positive and negative

Question 3

Which BEST describes the relationship between digital services and digital products?

A. Digital products are always based on digital services
B. Digital services and digital products exist independently
C. Digital services are always based on digital products
D. Digital products are service actions performed by providers

Question 4

Which of the following is NOT one of the steps in value stream mapping?

A. Mapping a 'to-be' value stream
B. Mapping of the 'as-is' value stream
C. Value stream management
D. Value stream identification

Question 5

Which will help solve incidents more quickly?

A. Detailed procedural steps for incident investigation
B. Collaboration between teams
C. Escalating all incidents to support teams
D. Target resolution times

Solutions: