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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Match the following activities with the Deming Cycle stages
1.Monitor, Measure and Review
2.Continual Improvement
3.Implement Initiatives
4.Plan for Improvement

A. 2 Plan, 3 Do, 4 Check, 1 Act
B. 3 Plan, 2 Do, 4 Check, 1 Act
C. 1 Plan, 2 Do, 3 Check, 4 Act
D. 4 Plan, 3 Do, 1 Check, 2 Act

Question 2

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
B. Produce and maintain all necessary Service Transition packages
C. Measuring the effectiveness and efficiency of Service Design and the supporting processes
D. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization

Question 3

When tan a known error record tie raised?
1 At any time when it would be useful to do so
2After a workaround has been found

A. Both of the above
B. Neither of the above
C. 1 only
D. 2onty

Question 4

Which of these is the BEST description of a release unit?

A. The portion of a service or IT infrastructure that is normally released together
B. The portion of a service or IT infrastructure that is changed by a particular release
C. The smallest part of a service or IT infrastructure that can be independently changed
D. A metric for measuring the effectiveness of the Release and Deployment Management process

Question 5

Which of the following is NOT a valid objective of Request Fulfillment?

A. To provide a channel for users to request and receive standard services
B. To source and deliver the components of standard services that have been requested
C. To provide information to users about what services are available and how to request them
D. To update the Service Catalogue with services that may be requested through the Service Desk

Solutions: